Melanie Wilkerson
Reddick,IL
Summary
Accomplished School Administrator at Families of Faith Christian Academy, adept in faculty management and community engagement, significantly enhancing educational programs and staff development. Expert in process improvements and emergency preparedness, fostering a safe, productive learning environment. Demonstrated success in staff training, mentoring, and achieving notable improvements in school operations and community relations.
Overview
14
14
years of professional experience
Work History
School Administrator
Families of Faith Christian Academy
Channahon, IL
01.2021 - Current
- Supported teachers in learning and applying new skills through meaningful professional development.
- Served as liaison between parents and students.
- Oversaw students and monitored behavior during extracurricular activities.
- Recruited and hired amazing teachers to support students.
- Coordinated school facility use with maintenance personnel to achieve equitable access.
- Developed and coordinated after-school programs and activities.
- Collaborated with administration staff to develop functional budgets within allocated funds.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Prepared school budget and submitted to school board with recommendations for hiring, capital expenditures, and cost-saving initiatives.
- Formulated and implemented school safety and security policies.
- Managed budgets and resources for educational programs.
Licensed Massage Therapist
Self-employeed
Coal City, IL
11.2020 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
Owner
Renew Clinical Massage and Wellness
Wilmington, IL
04.2016 - 10.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Mary Kay Consultant
Self-employeed
Coal City, IL
04.2010 - 07.2014
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Recommended beauty products to meet individual customer needs.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Provided personalized skincare recommendations to specifically target top concerns.
Education
Certificate - Clinical Massage Therapy
The Soma Institute, The National School of Clinical Massage Therapy
Chicago, IL04.2015
Communications
Joliet Junior College
Joliet, IL2001
Skills
- Process Improvements
- Codes of conduct
- Group facilitation and presentations
- Emergency Preparedness
- Group and individual instruction
- Goal Planning
- Human Resources
- Staff Evaluation
- Training and mentoring
- Community Relations
- Transportation Management
- Faculty Management
- School event coordination
- Fundraising
- Community Engagement
- Schedule Coordination
Timeline
School Administrator
Families of Faith Christian Academy
01.2021 - Current
Licensed Massage Therapist
Self-employeed
11.2020 - Current
Owner
Renew Clinical Massage and Wellness
04.2016 - 10.2020
Mary Kay Consultant
Self-employeed
04.2010 - 07.2014
Certificate - Clinical Massage Therapy
The Soma Institute, The National School of Clinical Massage Therapy
Communications
Joliet Junior College