Melanie Williams
Leesburg,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Disaster Relief Debris Monitor
Tidal Basin
10.2023 - Current
- Very attentive to detail and perform jobs and task safely and professionally.
- Fluent in spoken and written English to properly log data and important information to my chain of command.
- Ability to work long shifts and work 7 days per week consistently in rough terrain and harsh conditions.
- Ability to work outdoors in all types of weather conditions.
- Proficiency in using handheld electronic devices (digital camera, GPS unit) with minimal oversight and responsibilities.
- Monitored and observed loading activities, ensuring contractors pick up storm-related debris, and recording any damages caused.
- Navigated to proper ground coordinates in order to Report to assigned staging area.
- Observed all safety operations meeting to carry out my job duties effectively and professionally.
- Ensured contractors pick up all eligible storm-related debris and
- Observed my surroundings for possible threats and hazards.
- Capable o properly filil out Load Tickets completely and accurately on government forms.
Customer Service Manager
MD TRANSPORTATION LLC
06.2016 - 09.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored more than 50 associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Transportation Dispatcher
R&R TRANSPORT EXPRESS
08.2013 - 06.2016
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
Insurance Agent
SOUTHERN HARVEST INSURANCE AGENCY
03.2010 - 10.2014
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
Collections Team Lead
AUTOMAXX AUTO SALES
10.2008 - 03.2010
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on over 25 delinquent accounts to reduce overdue balances per day.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Maintained consistently high success rate of collecting on overdue accounts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
MONROE COMPREHENSIVE HIGH SCHOOL
Albany, GASkills
- Time management
- Research expertise
- Computer literate
- Ability to communicate effectively
- Leadership
- Problem Solving
- Critical Thinking
- Contractor Safety
- Field Recording
- Disaster Relief
- Handheld Devices
- Field Report Preparation
- Federal Regulations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Disaster Relief Debris Monitor
Tidal Basin
10.2023 - Current
Customer Service Manager
MD TRANSPORTATION LLC
06.2016 - 09.2023
Transportation Dispatcher
R&R TRANSPORT EXPRESS
08.2013 - 06.2016
Insurance Agent
SOUTHERN HARVEST INSURANCE AGENCY
03.2010 - 10.2014
Collections Team Lead
AUTOMAXX AUTO SALES
10.2008 - 03.2010
High School Diploma -
MONROE COMPREHENSIVE HIGH SCHOOL
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