Melanie Williams

My role involved enrolling guests into the players club, ensuring accurate and up to date information for account creation, and facilitating mail and email communication regarding weekly offers, promotions, and events. I also provide assistance with account inquiries, printing vouchers, gift cards, and free play for eligible individuals. Additionally, I handle ticket sales for upcoming shows and concerts, help guests select suitable seating, and process payments. I address guest questions about our properties, hotels, restaurants, and local events. Occasionally, I help guests with promotion kiosks and slot machines.

• customer service
• Computer experience
• Account confidentiality
• Cash handling
• Organization
• Time management

My role involved enrolling guests into the players club, ensuring accurate and up to date information for account creation, and facilitating mail and email communication regarding weekly offers, promotions, and events. I also provide assistance with account inquiries, printing vouchers, gift cards, and free play for eligible individuals. Additionally, I handle ticket sales for upcoming shows and concerts, help guests select suitable seating, and process payments. I address guest questions about our properties, hotels, restaurants, and local events. Occasionally, I help guests with promotion kiosks and slot machines.

• customer service
• Computer experience
• Account confidentiality
• Cash handling
• Organization
• Time management

As a front desk representative, my responsibilities included checking guests in and out, processing payments, inspecting rooms for damage, answering phone calls, and taking reservations. I also provided guests with information on local dining and entertainment options and ensured the office remained organized, well-stocked, and clean.

• Greeted guest warmly and made them feel welcome.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Performed data entry into computer systems to maintain accurate records of guest information.
• Photocopied and scanned guest ID
• Cash handling