Melanie Williams

469 George St,IL

Summary

Results-driven Accounts Receivable Specialist with a strong focus on accurate payment posting and collection strategy enhancement. Expertise in analyzing payment records and engaging customers to resolve discrepancies and improve financial accountability.

Overview

years of professional experience

Work History

Collection /Accounts Receivable Specialist

Sensient Flavors and Fragrances

Hoffman Estates, IL

09.2017 - 03.2026

Recorded and reconciled customer payments, including checks, ACH, wire transfers and credit cards.
Processed and applied payments to outstanding invoices.
Analyzed payment and invoice records to ensure accuracy and compliance.
Executed comprehensive reviews of open accounts to enhance collection strategies.
Engaged customers through targeted email and phone communications.
Resolved account discrepancies through thorough analysis and investigation.
Coordinated follow-up efforts on payment arrangements, enhancing client relations and financial accountability.

Credit Specialist I & II

Breakthru Beverage

Cicero, IL

04.2013 - 09.2017

Executed payment processing with precision and efficiency.
Organized and verified daily deposits, ensuring compliance with financial protocols.
Analyzed and addressed all customer discrepancies to ensure seamless service delivery.
Processed daily payments; recorded cash and checks collected by drivers. Assisted in verifying daily transactions; tracked cash and check payments received by drivers.
Monitored and adjusted workflows to achieve daily deadline compliance.
Responded to calls and executed payment transactions, maintaining high standards of customer service.
Maintained orderly daily task management and cash flow to support seamless business operations.

Education

High School Diploma -

Charles P. Steinmetz

Chicago, IL

Skills

Microsoft Excel
Accounts receivable
Accurate payment posting
Aging reports analysis
Credit and collections

Data inputting
Account reconciliation
Payment posting
Month-end closing procedures
Investigative research

Timeline