Melanie Wilson
Charlotte,NC
Summary
Responsible and compassionate Nanny offering 37 years of experience in general and specialized childcare. Practiced expert in special needs children, infants and School aged children. Certified in Infant CPR, CPR and Basic Life Saving Skills. CNA Certification. . Friendly and energetic individual skillful in conducting age-appropriate activities and providing stimulating learning environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Full Time Nanny
Rebecca Alley
Charlotte, NC
01.2022 - Current
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Transported the children safely to appointments, social engagements or recreational activities.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
Part Time Private Nanny
Megin Turcotte
Charlotte, NC
09.2021 - Current
- Facilitated safe, caring and warm environment for children to stimulate development.
- Provided safe transportation to and from activities and events.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Regulated children's schedules to balance rest, learning and play.
- Physically and verbally interacted with children to promote mental and emotional development.
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Washed and put away dishes and wiped down counters after meals and snacks.
- Participated in hands-on learning activities with children incorporating art.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Transported the children safely to appointments, social engagements or recreational activities.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Helped children discover enrichment activities to inspire imagination and creativity.
Part Time Nanny
Tammy Breisacher
Charlotte, NC
02.2012 - Current
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Physically and verbally interacted with children to promote mental and emotional development.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Washed and put away dishes and wiped down counters after meals and snacks.
- Participated in hands-on learning activities with children incorporating art.
- Helped children complete homework and special assignments daily to support academic performance.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Administered medication and minor first aid to sick and injured children.
- Assisted with clothing selection, dressing and shoe tying.
- Provided safe transportation to and from activities and events.
Driving Nanny
Kidcaboo
Charlotte, NC
02.2023 - 09.2023
- Adhered to company policies and procedures related to safety and security standards.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Transported clients to specified destinations safely and on-time.
Patient Care Coordinator
Ces Medical
Charlotte, NC
10.2020 - 06.2021
- Communicated with patients to ensure quality of care and develop care plans.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Educated and counseled patients and caregivers on diagnoses, treatment and therapy options, disease management and medication.
- Submitted various medication requests electronically.
- Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
- Managed logistics for patient intake and implementation of appropriate courses of treatment.
- Coordinated levels of care for patients seeking substance abuse treatment.
- Gathered patient data and monitored patient progress at during therapy stages.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Explained policies, procedures and services to patients.
- Mentored team members to succeed and advance within department and company.
- Effectively trained instructors and supervisors on techniques for managing employees.
Brand Ambassador
Neiman Marcus
Charlotte, NC
03.2014 - 09.2020
- Promoted positive company image through superior customer service experiences.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Built relationships and personalized future client development opportunities by collecting customer data.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Promoted products using social media outlets Facebook and Instagram.
- Determined opportunities and maximized sales within specific market by staying current on industry trends.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
- Replenished product stock to maintain appropriate levels and meet expected sales demands.
- Processed purchases using POS systems to complete cash and credit card transactions.
- Monitored sales activity and assessed customer satisfaction with purchases.
Personal Care Assistant
CarePoint
Charlotte, NC
01.2014 - 12.2016
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Administered medication under supervision of a registered nurse or physician.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Maintained clean and well-organized environment for client happiness and safety.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Recorded client status progress and challenges in logbooks and reports.
Front Desk Coordinator
Premier Plastic Surgery Center
Charlotte, NC
06.2008 - 02.2014
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained cleanliness of front lobby area.
- Managed customer complaints and rectified issues to complete satisfaction.
- Opened the office and completed closing paperwork and procedures daily.
- Greeted and directed customers kindly and accurately.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Took inventory and ordered low-stock items to maintain effective supply organization.
- Engaged directly with clients to fulfill requests, resolve conflicts and direct non-customer service related inquiries to appropriate department and personnel.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Reviewed and copied paperwork for permanent records.
Personal Care Assistant
Bayada Nurses
Charlotte, NC
04.2009 - 03.2010
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Administered medication under supervision of a registered nurse or physician.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Developed individual plans of care based on assessment findings and physician orders.
Night Nanny
Jeff Breisacher
Charlotte, NC
08.2006 - 06.2009
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Physically and verbally interacted with children to promote mental and emotional development.
- Followed routines to foster stability and structure in children's lives while parents were away.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Washed and put away dishes and wiped down counters after meals and snacks.
- Participated in hands-on learning activities with children incorporating art.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Helped children complete homework and special assignments daily to support academic performance.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Administered medication and minor first aid to sick and injured children.
Sales Associate
Nordstrom
Charlotte, NC
05.2003 - 06.2006
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures and customer services.
Asst Store Manager
Sephora
Charlotte, NC
10.1998 - 02.2003
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Organized weekly meetings with department heads to review progress on key objectives.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Production Manager
Creative Laminating
Charlotte, NC
05.1993 - 02.2003
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Established clear communication channels between management and staff members.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Orchestrated equipment set up, operation and break-down.
- Supervised production schedules, production quality and on-time delivery.
- Improved efficiency by minimizing downtime.
- Met or exceeded target for on-time customer shipments.
Education
CNA - CNA
Carolinas College of Health Sciences
Charlotte, NC04.2009
Associate of Science - Transfer
CPCC
Charlotte NC12.1993
Some College (No Degree) - Pre Nursing
Uncc
Charlotte, NCSkills
- First aid and CPR certified
- Enrichment activities
- Emotionally supportive
- Work ethic
- Reliable
- Approachable
- Childhood development
- Enrichment Activities
- Activity and Event Planning
- Special Needs Care
- Complex Problem-Solving
- Schedule creation and maintenance
- Safety awareness
- Meal Preparation
- Cleaning and sanitation
Certification
- Renewed CPR and Basic Life Saving Skills in Summer 2021. American Red Cross -
- CNA Certification April 2009-2020
Timeline
Driving Nanny
Kidcaboo
02.2023 - 09.2023
Full Time Nanny
Rebecca Alley
01.2022 - Current
Part Time Private Nanny
Megin Turcotte
09.2021 - Current
Patient Care Coordinator
Ces Medical
10.2020 - 06.2021
Brand Ambassador
Neiman Marcus
03.2014 - 09.2020
Personal Care Assistant
CarePoint
01.2014 - 12.2016
Part Time Nanny
Tammy Breisacher
02.2012 - Current
Personal Care Assistant
Bayada Nurses
04.2009 - 03.2010
Front Desk Coordinator
Premier Plastic Surgery Center
06.2008 - 02.2014
Night Nanny
Jeff Breisacher
08.2006 - 06.2009
Sales Associate
Nordstrom
05.2003 - 06.2006
Asst Store Manager
Sephora
10.1998 - 02.2003
Production Manager
Creative Laminating
05.1993 - 02.2003
CNA - CNA
Carolinas College of Health Sciences
Associate of Science - Transfer
CPCC
Some College (No Degree) - Pre Nursing
Uncc
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