Melanie Wood
Cantonment,FL
Summary
Demonstrated Chief Operations Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview. Highly-skilled Chief Operations Officer with extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability. Resourceful operations leader experienced in monitoring the daily operations of the company and business executives. Adept at leading employees and encouraging maximum growth. Reliable operations specialist with extensive experience establishing policies promoting the company culture and vision. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Chief Operations Officer
SWAM Inc, Chick-fil-A Daphne AL
Daphne , AL
07.2006 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
General Manager
Hardees
Pensacola, FL
06.2002 - 05.2005
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Customer Service Call Center Supervisor
World Net Services
Pensacola, FL
06.1997 - 05.2002
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Approved regular payroll submissions for employees.
General Manager
Hardees
Pensacola, FL
09.1987 - 06.1997
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Education
High School Diploma -
J.M. Tate High School
Gonzalez, FL05.1987
Skills
- Integrity and Transparency
- Strategic Planning
- Annual Planning
- Continuous Quality Improvement (CQI)
- Corrective Actions
- Customer Needs Assessments
- Leadership and People Development
- Change and Growth Management
- Operational Standards
- Executive Leadership
- Organizational Leadership Skills
- Customer Service Standards
- Effective Customer Service
Timeline
Chief Operations Officer
SWAM Inc, Chick-fil-A Daphne AL
07.2006 - Current
General Manager
Hardees
06.2002 - 05.2005
Customer Service Call Center Supervisor
World Net Services
06.1997 - 05.2002
General Manager
Hardees
09.1987 - 06.1997
High School Diploma -
J.M. Tate High School
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