Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Melanie Wrubel

Macomb,MI

Summary

Highly trained and skilled professional with a history of multiple achievements and accomplishments in the administrative/payroll area. Medical Assistant with 11 plus years of medical practice experience with a strong clinical and clerical background, including orthopedic, surgical procedures, pediatric experience and urgent care responsibilities. Professional and detail oriented acumen in the administrative and clinical duties common with this practice.

Experienced with practice management, enhancing operational efficiency and patient care. Utilizes effective leadership and project management to streamline workflows and ensure compliance with healthcare standards. Track record of fostering collaborative environments and achieving high standards in practice administration.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Practice Administrator

Michigan Pediatric ENT
06.2019 - Current
  • Clinical and Administrative duties
  • Manage provider schedules
  • Human resource concerns and issues
  • Credentialing of new providers
  • Vendor communications and building proper negotiations
  • Handling patient care issues and complaints
  • Procedure Implementations
  • Quarterly reports
  • Provider payroll-bonuses
  • Opening new medical practice
  • Onboarding new specialist and staff
  • Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
  • Boosted practice growth through the development of marketing initiatives and community outreach efforts.
  • Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
  • Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
  • Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
  • Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
  • Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Consulted with healthcare professionals on business decisions.
  • Created and implemented organizational policies and procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Collected and maintained careful records of rental payments and payment dates.
  • Supervised team of 40 office personnel.

Practice Manager III

Beaumont Health System
09.2017 - 07.2020
  • Payroll and leave of absence timekeeping.
  • Multiple specialties including: Plastic & Reconstructive Surgery (MOHS), Pediatric ENT, Craniofacial Cleft palate clinic, Sinus & Skull base surgery.
  • Monthly audit and census reports, FMLA, disability and various paperwork.
  • Billing and charge capture, patient intake, suture/staple removal, wound care.
  • Maintain compliance with OSHA and HIPAA regulations.
  • Assisted with regulatory issues such as compliance.
  • Provided monthly reports and budgeting summaries for monthly staff meetings to drive continuous improvement objectives.
  • Addressed and remedied all patient or team member issues.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Point person for fiscal operations, including accounting, budgeting, authorizing expenditures, and financial reporting.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Created and implemented organizational policies and procedures.
  • Provided support to entire staff which helped improve process flow and boost efficiency.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.

Office Coordinator/Medical Assistant

Beaumont Health System
05.2011 - 09.2017
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Assisted with project planning by estimating labor, materials and schedule demands.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Departments: Plastic & Reconstructive surgery and pediatric ENT.
  • Kronos timekeeping.
  • Competencies and policy review with employees.
  • Check in and check out of patients.

Medical/ Surgical Assistant

Allure Medical Spa
06.2009 - 08.2012
  • Surgical assistant, sterilization, vitals, product sales, intravenous set up, venous ablation as well as blood draws and hormone replacement therapy.

Medical Assistant

Village Health Urgent Care
06.2007 - 06.2009
  • Working in a fast paced, unpredictable setting where duties included injections, vitals, DOT drug screens, breath/alcohol testing, x-rays, IV administering, injections, and assisting in laceration repairs.
  • Audit Reports
  • Excel
  • Microsoft Word
  • Open office
  • Leadership courses
  • Coding
  • Kronos timekeeping

Education

Medical Assistant - Medical Assistant Program

Macomb Community College
Clinton Township, MI
01.2007

Medical Assistant - undefined

Ross Medical Education Center
Port Huron, MI
01.2007

Skills

  • EMR Systems
  • HIPAA
  • Athena
  • Epic
  • Ethomas
  • Kronos
  • Records Management
  • Practice Management
  • Insurance Verification
  • Financial Report Writing
  • Digitization
  • QuickBooks
  • Budgeting
  • Office Management
  • Medical Imaging
  • Project Planning
  • Medical Billing
  • Patient Care
  • Accounts Receivable
  • Employee Orientation
  • Experience Administering Injections
  • CPT Coding
  • Medical Records
  • Epic
  • Medical Coding
  • HIPAA compliance
  • Operations management
  • Scheduling coordination
  • Patient relations
  • Performance improvement
  • Human resources management
  • Practice marketing
  • Medical billing
  • Revenue cycle management

Accomplishments

  • Collaborated with team of three surgeons in the development of third party real time scribe system. With the real time scribes we went from servicing 20 patients per provider to 45 patients per provider a day. Cutting our providers time in half for more efficiency and documentation. Thus, leaving more time to bring in new patients to the practice.

Certification

CPR Certification

Timeline

Practice Administrator

Michigan Pediatric ENT
06.2019 - Current

Practice Manager III

Beaumont Health System
09.2017 - 07.2020

Office Coordinator/Medical Assistant

Beaumont Health System
05.2011 - 09.2017

Medical/ Surgical Assistant

Allure Medical Spa
06.2009 - 08.2012

Medical Assistant

Village Health Urgent Care
06.2007 - 06.2009

Medical Assistant - undefined

Ross Medical Education Center

Medical Assistant - Medical Assistant Program

Macomb Community College

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