Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Ybarra

Phoenix,AZ

Summary

Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members.

Overview

6
6
years of professional experience

Work History

Talent Acquisition Specialist

Doordash
02.2023 - Current
  • Managed full-cycle recruitment process including sourcing, screening, and interviewing candidates
  • Utilized Applicant Tracking System (ATS) to streamline recruitment processes and track candidate progress
  • Collaborated with hiring managers to understand staffing needs and create job descriptions
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.

Subject Matter Expert

Doordash
07.2020 - 02.2023
  • Training and mentoring: train and guide less experienced agents, and help them improve customer interaction.
  • Supporting customer support teams: provide information, resources, and knowledge to support agents. They also help address customer concerns and assist with account updates.
  • Monitoring performance: monitor agent performance and ensure goals are met.
  • Maintaining training materials: collect information and write and maintain training materials and knowledge bases.
  • Reviewing call recordings: review call and screen activity recordings to identify root causes of issues.
  • Updating knowledge banks: update knowledge banks with new information, such as error codes.
  • Identifying risk factors: identify potential risk factors that could disrupt business operations.
  • Developed and implemented training programs for new hires and existing staff.
  • Collaborated with cross-functional teams to identify and address knowledge gaps.

Sales Representative

T-Mobile
08.2018 - 01.2020
  • Proactively engages with a broad range of customers in a highly-traffic call center.
  • Use of digital tools to provide accurate support.
  • Communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
  • Upselling
  • Managed a portfolio of accounts and consistently exceeded sales targets.

Education

High School Diploma -

Premier Charter High School
Phoenix, AZ
05.2012

Skills

Sourcing
Candidate screening
Interviewing
Negotiation
Networking
Talent acquisition
Communication
Organizational skills
Problem-solving
Research
Analysis
Leadership
Project management
Strategic planning
Collaboration
Client management
Customer service
Product knowledge
Time management

Recruitment planning

Salary and benefits negotiations

Timeline

Talent Acquisition Specialist

Doordash
02.2023 - Current

Subject Matter Expert

Doordash
07.2020 - 02.2023

Sales Representative

T-Mobile
08.2018 - 01.2020

High School Diploma -

Premier Charter High School

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Melanie Ybarra