Melanie Zoffka
Richmond,KY
Summary
Dynamic and dedicated professional with experience at Aramark, excelling in food service operations and team collaboration. Proven ability in heavy lifting and cleaning procedures, enhancing efficiency and guest satisfaction. Recognized for training new employees and streamlining processes, ensuring consistent service and operational excellence in fast-paced environments.
Overview
4
4
years of professional experience
Work History
General Utility Worker
Aramark
Richmond
01.2025 - Current
- Supported food service operations by preparing workstations and assisting with meal setup.
- Trained new employees on operational procedures and safety guidelines for effective onboarding.
- Enhanced team performance by assisting coworkers with various tasks, promoting collaboration and camaraderie.
- Operated industrial cleaning equipment to maintain cleanliness and safety standards.
- Organized backroom storage areas for better access to inventory during restocking processes.
- Collaborated with team members to streamline daily operations and improve efficiency.
- Facilitated smooth operations during staff absences by cross-training in multiple roles, providing consistent service despite unforeseen circumstances.
Server/Cashier
Thai Smile Restaurant
Richmond, KY
08.2022 - 10.2023
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Processed orders accurately using POS systems to streamline service efficiency.
- Collaborated with kitchen staff to facilitate timely meal preparation and delivery.
- Recommended menu items based on customer preferences, boosting sales through personalized service.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Operated cash register efficiently to process transactions and handle customer inquiries.
- Assisted servers in delivering food and beverages promptly to enhance guest experience.
- Cleared and reset tables efficiently to prepare for incoming guests.
- Maintained cleanliness of dining area, ensuring compliance with health and safety standards/enhance guest experience.
Education
High School Diploma -
Madison Central High School
Richmond, KY05-2025
Skills
- Loading and unloading
- Heavy lifting
- Cleaning procedures
- Basic maintenances
- Dishwashing
- Teamwork and collaboration
- Customer service
- Multitasking and organization
- Cleaning and sanitizing
Timeline
General Utility Worker
Aramark
01.2025 - Current
Server/Cashier
Thai Smile Restaurant
08.2022 - 10.2023
High School Diploma -
Madison Central High School