Summary
Overview
Work History
Education
Skills
Timeline
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Melanie A. Cook

Slidell,Louisiana

Summary

Experienced Residential Property Manager successful at raising occupancy rates by securing long-term tenants. Property Manager adept at overseeing staff and maintenance teams and acting as a liaison between residents and board members. Versatile Property Manager who brings an excellent blend of people skills and an ability to implement and enforce property rules and regulations effectively. Responsible Property Manager committed to ensuring a safe and comfortable environment for residents as well as advocating for the needs of the building board. Licensed Realtor in Louisiana. CORE QUALIFICATIONS Quick learner Time management skills Results-oriented Client-focused File/records maintenance Training and development

Overview

16
16
years of professional experience

Work History

Licensed Realtor

Realtor in Louisiana
04.2019 - Current
  • Team Player
  • Decisive
  • Fair housing mandates
  • Multi-family property manager
  • Skilled multi-tasker
  • Increased home sales by providing exceptional customer service and maintaining strong relationships with clients.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.

Property Manager

08.2019 - 01.2021
  • New construction property consisting of 200 units
  • Carefully screened applicants for tenancy
  • Analyzed and evaluated monthly and quarterly financial statements
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans
  • Verified that all customer complaints were handled promptly and appropriately
  • Maximized rental income while minimizing expenses through effective planning and control
  • Communicated effectively with owners, residents and on-site associates
  • Maintained a sufficient number of units so that they were market-ready at all times
  • Followed up on delinquent tenants and coordinated collection procedures
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Scheduled contractors for maintenance issues
  • Maintained original leases and renewals for the management office
  • Delivered emergency 24-hour on-call service for any tenant issues
  • Maintained current contract files as prescribed by company contract policies and procedures
  • Responded to all Common Area Maintenance (CAM) inquiries
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Maintained constant balance of property petty cash account
  • Developed and executed plan to achieve and maintain 100% or better rate of occupancy.

Property Manager

1st Lake Properties Inc.
01.2016 - 01.2019
  • Metairie Introduced and monitored effective lease renewal programs
  • Secured an average of 5 rental agreements each month
  • Carefully screened applicants for tenancy
  • Analyzed and evaluated monthly and quarterly financial statements
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans
  • Verified that all customer complaints were handled promptly and appropriately
  • Maximized rental income while minimizing expenses through effective planning and control
  • Communicated effectively with owners, residents and on-site associates
  • Maintained a sufficient number of units so that they were market-ready at all times
  • Followed up on delinquent tenants and coordinated collection procedures
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Scheduled contractors for maintenance issues
  • Managed a community of nearly 80-170 apartment homes
  • Maintained original leases and renewals for the management office
  • Delivered emergency 24-hour on-call service for any tenant issues
  • Maintained current contract files as prescribed by company contract policies and procedures
  • Responded to all Common Area Maintenance (CAM) inquiries
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Maintained constant balance of property petty cash account
  • Developed and executed plan to achieve and maintain 100% or better rate of occupancy.

Assistant Property Manager

st Lake Properties
10.2014 - 01.2016
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
  • Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties
  • Determine and certify the eligibility of prospective tenants, following government regulations
  • Market vacant space to prospective tenants through leasing agents, advertising, or other methods
  • Review rents to ensure that they are in line with rental markets
  • Prepare and administer contracts for provision of property services such as cleaning, maintenance, and security services
  • Purchase building and maintenance supplies, equipment, or furniture
  • Act as liaisons between on-site managers or tenants and owners
  • Experience with Yardi systems, leasehawk, saferent and citrix applications.

Store Manager

05.2014 - 10.2014
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Manage staff, preparing work schedules and assigning specific duties
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Store Manager

Racetrac Petroleum Gretna
03.2008 - 05.2014
  • Monitor customer preferences to determine focus of sales efforts
  • Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
  • Guest Engagement Conducted daily walk-throughs with store team to discuss interior visual displays including presentation
  • Responsible for ordering all merchandise for store
  • Responsible for store labor budget and payroll
  • Generated weekly schedules for store team Training and developing store team on store procedures and weekly goals.

Education

High School Diploma -

John F. Kennedy Sr. High School
New Orleans, La

Donaldson Real Estate School

Skills

  • Leasing and Sales
  • Property Management
  • Property Maintenance
  • Appraisal Reports
  • Performance Management
  • Operational Management
  • Sales and Marketing Strategies

Timeline

Property Manager

08.2019 - 01.2021

Licensed Realtor

Realtor in Louisiana
04.2019 - Current

Property Manager

1st Lake Properties Inc.
01.2016 - 01.2019

Assistant Property Manager

st Lake Properties
10.2014 - 01.2016

Store Manager

05.2014 - 10.2014

Store Manager

Racetrac Petroleum Gretna
03.2008 - 05.2014

High School Diploma -

John F. Kennedy Sr. High School

Donaldson Real Estate School

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Melanie A. Cook