Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melanie Aide Gonzalez

Fontana,CALIFORNIA

Summary

Experienced Office Administrator

Professional experienced optimizing productivity, efficiency, multitasking and service quality, fluently Spanish/English speaking and writing.

Overview

7
7
years of professional experience

Work History

Office Administrator

Tech Controls Inc
08.2021 - Current
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • spanish speaking and writting skills

Occasional Care Giver

Family Friend For Her Child With Autism
06.2021 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Cashier Team Lead

The Habit Burger Restaurant
01.2018 - 02.2022
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • provide customer service
  • Monitored areas for security issues and safety hazards.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Educated employees on register use, merchandising and customer service.
  • Processed checks, cash and credit purchases or refunds.

Cashier

La Michoacana Ice Cream Parlor
03.2017 - 07.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Summit High School
Fontana, CA
05.2020

Skills

  • Staff Training
  • Inbound Phone Call Handling
  • Computer Operating Systems
  • Call Transfers
  • Deposit Collection
  • Problem-Solving Techniques
  • Speak read and write in English and Spanish
  • customer service
  • Multitasking
  • File organization
  • Type 45 wpm

Languages

Spanish
Native or Bilingual

Timeline

Office Administrator

Tech Controls Inc
08.2021 - Current

Occasional Care Giver

Family Friend For Her Child With Autism
06.2021 - Current

Cashier Team Lead

The Habit Burger Restaurant
01.2018 - 02.2022

Cashier

La Michoacana Ice Cream Parlor
03.2017 - 07.2017

High School Diploma -

Summit High School

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Melanie Aide Gonzalez