Melanie Aide Gonzalez
Fontana,CALIFORNIA
Summary
Experienced Office Administrator
Professional experienced optimizing productivity, efficiency, multitasking and service quality, fluently Spanish/English speaking and writing.
Overview
7
7
years of professional experience
Work History
Office Administrator
Tech Controls Inc
08.2021 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- spanish speaking and writting skills
Occasional Care Giver
Family Friend For Her Child With Autism
06.2021 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Cashier Team Lead
The Habit Burger Restaurant
01.2018 - 02.2022
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- provide customer service
- Monitored areas for security issues and safety hazards.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Educated employees on register use, merchandising and customer service.
- Processed checks, cash and credit purchases or refunds.
Cashier
La Michoacana Ice Cream Parlor
03.2017 - 07.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Summit High School
Fontana, CA05.2020
Skills
- Staff Training
- Inbound Phone Call Handling
- Computer Operating Systems
- Call Transfers
- Deposit Collection
- Problem-Solving Techniques
- Speak read and write in English and Spanish
- customer service
- Multitasking
- File organization
- Type 45 wpm
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
Tech Controls Inc
08.2021 - Current
Occasional Care Giver
Family Friend For Her Child With Autism
06.2021 - Current
Cashier Team Lead
The Habit Burger Restaurant
01.2018 - 02.2022
Cashier
La Michoacana Ice Cream Parlor
03.2017 - 07.2017
High School Diploma -
Summit High School