Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Melanie Gomez

CA

Summary

I'm an enthusiastic supervisor who has over three years of leadership skills. I am committed to creating an atmosphere of open communication that encourages staff members to take an active role in the success of the company. With expertise in project management, process optimization, and financial analysis, I am a trustworthy business professional. My goal is to find personal growth by sharing my knowledge and learning through experience.

Don't let my job experience scare you. The last three companies I've had the pleasure of working for have been great for providing food services at Long Beach City College. I am proud to say I played a significant role in helping Long Beach City College launch their food service program. I am ready to start this new chapter in my life by helping you grow your business.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food Service Supervisor

Integrated Support Solutions Inc
Long Beach, CA
07.2024 - 04.2025
  • Respond to customer service issues with a sense of urgency.
  • Coordinate cash drawers at the end of the shift or as required.
  • Assist with overseeing the daily operations of coffee and beverage, retail, and food services.
  • Assist in the ordering and management of food stock and supplies.
  • I assisted with catering, including, but not limited to, cold food prep, delivery, and clean-up, as assigned.
  • I communicated with various departments within the school, including facilities, the warehouse, the executive suite, IT, and others, as necessary.
  • I assisted with scheduling the department's needs based on business volume.
  • Assist with hiring and training new team members.
  • Conducts employee training sessions as requested.
  • I handle department maintenance requests, campus access requests, and email requests, and coordinate any facilities-related matters.
  • The system maintains confidentiality, preserving restrictions on access and disclosure, including means for protecting staff's personal privacy, and the company's proprietary information.
  • I demonstrate an understanding of organizational structure and utilize appropriate channels of communication.
  • I assisted in recruiting, interviewing, hiring, and onboarding new employees when needed.
  • Consistently maintain high levels of cleanliness, organization, storage, and sanitation for food and beverage products to ensure quality.
  • I have maintained up-to-date knowledge of new technologies related to social media marketing.
  • I have developed public relations strategies to influence public opinion or promote ideas, products, or services.
  • I processed payments using point-of-sale systems accurately and efficiently.
  • I provided technical support and troubleshooting for point-of-sale systems.
  • Updated restaurant policies and procedures as needed to improve workflow and efficiency.

Site Supervisor

Genuine Foods
Long Beach, CA
10.2023 - 07.2024
  • In order to identify candidates who are qualified, I administer preliminary screening interviews.
  • I interview prospective employees to assess their qualifications.
  • Assisted in the development of internal control systems that were pertinent to cash management processes by providing technical support.
  • I am accountable for the establishment and upkeep of policies and procedures pertaining to cash management.
  • Creates purchase orders based on customer requirements and specifications.
  • Coordinates with vendors to track the status of purchased items' shipments.
  • I am responsible for keeping track of all retail inventory levels, and placing orders as needed.
  • I oversaw the daily operations of the department, including personnel management, budgeting, and scheduling.
  • Coordinates with other departments to ensure a smooth flow of work processes and communication.
  • Inspects the area for potential hazard issues and maintains cleanliness.
  • Reviews SDS sheets for chemicals being used in the workplace for cleaning.

Department Supervisor

Barnes & Noble Education
Long Beach, CA
10.2022 - 10.2023
  • I have applied strong leadership skills and problem-solving skills to maintain team efficiency and organize workflows.
  • I have handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • I assessed the performance of the employees and provided coaching and training to enhance their areas of weakness.
  • I set the overall vision and provided team leadership.
  • I have completed the store opening and closing procedures and balanced the tills.
  • I worked with the management team to implement a proper division of responsibilities.
  • The effectiveness of customer success was measured by defining operational metrics, tracking systems, and reporting to the executive team.
  • I have analyzed equipment breakdowns using various troubleshooting methods.
  • I operated the cash register for cash, check, and credit card transactions, ensuring excellent accuracy levels.
  • I was responsible for reconciling the cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies.
  • I was responsible for placing inventory orders and maintaining a well-organized inventory of products.
  • I have upheld federal safety standards and environmental disposal protocols.

Book Teller

Barnes & Noble Education
Long Beach, CA
09.2022 - 10.2022
  • I processed customer transactions promptly, thereby minimizing wait times.
  • I learned about the customer's financial needs, established trust, and optimized sales opportunities, resulting in quality customer service.
  • I have stocked supplies for customers and the personal teller station.
  • I handled returns and exchanges according to company policies.
  • I greeted customers as they entered the store, providing friendly customer service.

Crew Member

McDonald's
Bellflower, CA
11.2020 - 07.2021
  • I operated the cash register for both cash and credit card transactions, with excellent accuracy levels.
  • I worked a flexible schedule and extra shifts to meet business needs.
  • I assisted customers in completing purchases, locating items, and joining reward programs.
  • I have promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • I assisted in answering questions about store policies, and addressed customer concerns.
  • I work closely with the shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

Associate of Applied Science - Hospitality Administration And Management

Long Beach City College
Long Beach, CA
06-2026

High School Diploma -

Paramount High School
Paramount, CA
06-2022

Skills

  • Public relations
  • Problem solving
  • Customer service
  • Food safety
  • Inventory management
  • Cash management
  • Team building
  • Staff leadership
  • Hiring and onboarding

Certification

  • CPR and First Aid certified
  • Food handles certification

Languages

Spanish
Professional

Accomplishments

  • 250+ Hours of Community Service
  • Courtesy Patrol ribbon
  • Daughter of the Union Veteran (national award)
  • FCCLA first place winner for entrepreneurship for Regional
  • FCCLA first place winner for entrepreneurship for State

References

References available upon request.

Timeline

Food Service Supervisor

Integrated Support Solutions Inc
07.2024 - 04.2025

Site Supervisor

Genuine Foods
10.2023 - 07.2024

Department Supervisor

Barnes & Noble Education
10.2022 - 10.2023

Book Teller

Barnes & Noble Education
09.2022 - 10.2022

Crew Member

McDonald's
11.2020 - 07.2021

Associate of Applied Science - Hospitality Administration And Management

Long Beach City College

High School Diploma -

Paramount High School

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Melanie Gomez