Melanie D. Garcia-King
District Manager
Detroit,Michigan
Summary
Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Hardworking and passionate job seeker with strong organizational skills, eager and ready to help my team achieve company goals.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Event Manager
I Speak Chocolate!
Detroit, MI
06.2007 - Current
- Oversee preparation and management of event budgets to deliver at or below projected costs.
- Produce detailed proposals for events to document timelines, suppliers and budgets.
- Implement protocols and procedures to effectively manage planning process.
- Interview, hire, and train personnel.
- Oversee preparation and management of event budgets to deliver at or below projected costs.
Operations Manager
Assurant
West Bloomfield, MI
10.2021 - 12.2022
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Mitigated business risks by working closely with staff members and assessing performance.
Office Manager
Refreshing Health Cleaning Solutions
Detroit, MI
06.2020 - 08.2021
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Established team priorities, maintained schedules and monitored performance.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Retail Communication Sales Consultant/SME/Customer Care Representative
Sprint
Detroit, MI
07.2001 - 09.2011
- Performed as SME, mentoring team members on new technology
- Acted as spokesperson for new equipment launches
- Assisted in opening and closing of the retail store
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained company's visual merchandise standards through planograms.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained associates to develop into productive team members with excellent product knowledge.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals with 100% satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
- Managed inbound calls from returning and prospective customers
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Escalated customer issues to management for appropriate action to be taken.
- Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences while promoting available products and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed a reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
President
Edison Elementary School PTA
Detroit, MI
08.2019 - 08.2022
- Developed innovative approaches to problem-solving, leveraging resources and driving results.
- Chaired meetings, disseminating information, and fielded questions.
- Contributed to values, goals and strategic vision of organization.
- Led organization in setting goals and strategies.
- Established and maintained strong relationships with parents, students, and teachers.
Education
Business Management
Wayne County Community College
01.2019 - Current
Restaurant Management
Johnson & Wales University
Skills
Team mentorship
Project Management
Operations management
Leadership skills
Staff Management
Analytical problem solver
Coaching and mentoring
Direct sales
Contract Management
Accomplished manager
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Operations Manager
Assurant
10.2021 - 12.2022
Office Manager
Refreshing Health Cleaning Solutions
06.2020 - 08.2021
President
Edison Elementary School PTA
08.2019 - 08.2022
Business Management
Wayne County Community College
01.2019 - Current
Event Manager
I Speak Chocolate!
06.2007 - Current
Retail Communication Sales Consultant/SME/Customer Care Representative
Sprint
07.2001 - 09.2011
Restaurant Management
Johnson & Wales University