Melanie G. Mitchell
El Paso,TX
Summary
Highly dependable and self-motivated professional with 25+ yrs. experience in fast-paced environments demanding strong organizational and interpersonal skills. Neat and detail-oriented team player who is resourceful in completing tasks with minimal supervision. Fast learner and able to multi-task with “Can-do” attitude and a pleasant and easygoing demeanor.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager
Wesmar Corporation
El Paso, TX
03.2015 - 04.2020
- Ran front office of a family-owned heel manufacturing business including (but not limited to) accurately recording customers’ orders in logbook, prepared work orders for production department and wrote up completed orders.
- Recorded payments, created invoices, credit memos, entered and paid vendor invoices in Quickbooks; prepared manual check runs Printed daily A/R and A/P Aging Reports and Last-Month-to-Date reports for owner’s evaluation; performed A/R duties for collection of past due accounts.
- Answered phone calls, greeted customers and vendors; handled incoming and outgoing mail; prepared packages and necessary paperwork for freight carrier pick up.
- Re-organized, alphabetized and relabeled all logbook binders, office and production files and folders while purging outdated paperwork resulting in increased efficiency.
- Entered payroll hours, prepared employees’ manual timecards and updated and maintained databases of vendor and employee confidential information; assisted Production in packaging orders when needed.
- Assisted company accountant with Adjusting Journal Entries for YE tax reports and prepared paperwork for Texas Workforce audits.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Office Assistant
Sierra Machinery
El Paso, TX
10.2014 - 02.2015
- Contract Work through, Staffing Agency to Assist with YE Accounting): Matched invoices and credit memos against purchase orders for pricing and quantity accuracies; researched billing disputes and contacted vendors for copies of invoices and statements when necessary.
- Emailed customers for current W-9 forms and prepared 3-part 1099 Tax Forms.
- Verified employee expense reports against sales receipts and successfully reconciled several billing errors by contacting responsible parties.
- Separated check payments and prepared for mailing; opened incoming mail and distributed to appropriate office personnel.
- Typed labels and applied to new folders for upcoming fiscal year; removed old files for storage; performed filing, cleared statements via payment status verification in NDS System.
- Faxed, scanned and photocopied paperwork as requested by departments.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
Accounts Payable Clerk / Receptionist
Cintas Corporation
San Leandro, CA
10.2007 - 08.2013
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Issued purchase orders and verified charges were coded under correct accounts and cost centers; audited for accuracy including cost allocations and backup paperwork; obtained Store Manager’s approval and recorded entries in SAP/AS400 system for payment in a timely manner; contacted vendors for any missing open invoices, credits, discrepancies and variances.
- Prepared vendor invoices and processed incoming payment.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
- Removed old accounts and reorganized manual filings which helped reduced research time and increased efficiency throughout the office.
- Printed and maintained weekly sales reports for all departments; updated customers’ contract information in database; ordered and maintained office supplies, business cards and various office equipment.
- Served as central point of contact for all outside vendors needing to gain access to the building; managed reception area, including greeting visitors, V.I.P.s and responding to telephone and in-person requests for information; maintained phone lists; handled all incoming and outgoing correspondences.
- Assisted Customer Service with complaints and billing issues; established good rapport by returning calls promptly and received compliments for having high commitment to customer service.
- Supported 30 Service Sales Representatives (SSR) with invoice printing, mailing, route balancing, issuing credits on customers’ accounts in a timely manner.
- Helped achieve the CAL OSHA Golden Gate Safety Award for our service branch in 2011 for maintaining an effective workplace safety and health management system as a Safety Committee member.
Bookkeeper
Longs Drug Store
San Leandro, CA
07.1984 - 10.2006
- Processed invoices for a large-scale organization’s branch office; verified costs, discounts and quantities on purchase orders against invoices for accuracy; forwarded completed invoices to corporate office for payment.
- Reviewed EDI aging reports for billing errors and reported to corporate office for immediate correction; prepared open purchase orders, claims and invoices for quarterly inventory. Assisted management with new hiring, scheduling and facilitating quarterly physical inventory counts; administered weekly payroll for a staff of 30; reduced costs by correcting hours falsely reported.
- Balanced daily sales transactions (e.g. cash, checks, debits and credit cards); handled bank transactions including deposits and change orders; helped balanced cash vault and maintained petty cash.
- Maintained and processed invoices, deposits and money logs.
- Ordered and maintained office supplies, employee uniforms and other state merchandise and forms used in daily store sales operations (e.g. lottery tickets and lottery machine, Fish & Game and Hunting applications).
- Provided phone and cashiering support, performed filing and assisted departments with customer service as needed; organized special holiday events for our store district.
- Organized and carried out efficient month-end, quarterly and year-end processes.
Point of Sales Coordinator/Warehouse Supervisor
Longs Drug Store
San Leandro, CA
07.1984 - 10.2006
- Coordinated store’s transition to scanning system: assisted with receipt and installation of POS computer equipment, supplies; performed troubleshooting on Telxon guns with the assistance of Assistant Store Manager; supervised 15-20 employees daily on merchandise scanning, stocking and shelf labeling; completed transition within corporate office’s three-week deadline working 12 hr. shifts; went live with minimal problems.
- Performed extensive data entries of new products and price changes in POS System; reviewed upcoming sales reports and sales signs for accuracy; conducted monthly sales floor audits in compliance with OSHA retail regulations.
- Received, inspected and signed for weekly store distribution freight and UPS deliveries; maintained warehouse including (but not limited to) organizing merchandise, checking stock supply levels, inventory preparation, order entries and cleanliness.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed daily operations on time and maintained high standards of accuracy.
- Managed merchandise inventory transactions.
- Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
- Maintained excellent performance standards while working in hot warehouse environment.
Education
No Degree - Business Administration
Chabot College
Hayward, CA 06.1983 - 06.1985
No Degree - Pre-Nursing
Sacramento State Univ
Sacramento, CA 08.1982 - 03.1983
Diploma -
Encinal High School
01.1979 - 01.1982
Skills
MS Word, Excel, Outlook, Internet ExplorerAS/400 System – Office Manager AccessSAP System – Accounts Payable AccessQuickBooks Premier - 201810-Key by touchUPS WorldShip SystemTyping – 60 wpmOffice Equipment Operation – Fax machine, Copier, Digital Postage Meter MachineAccounts PayableAccrualsCashieringCentral point of contactCustomer serviceFilingInventoryPayroll
Point of Sales System
ScanningTroubleshootingShipping and receiving operations
Quality checks
Order picking and processing
Order pulling
Quality control
Warehouse safety
Warehouse Logistics
Timeline
Office Manager
Wesmar Corporation
03.2015 - 04.2020
Office Assistant
Sierra Machinery
10.2014 - 02.2015
Accounts Payable Clerk / Receptionist
Cintas Corporation
10.2007 - 08.2013
Bookkeeper
Longs Drug Store
07.1984 - 10.2006
Point of Sales Coordinator/Warehouse Supervisor
Longs Drug Store
07.1984 - 10.2006
No Degree - Business Administration
Chabot College
06.1983 - 06.1985
No Degree - Pre-Nursing
Sacramento State Univ
08.1982 - 03.1983
Diploma -
Encinal High School
01.1979 - 01.1982