Melanie G. RODRIGUEZ
MIAMI SPRINGS,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated, eager to apply time management and organizational skills in various environments to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Cruise Specialist
Norwegian Cruise Line Holdings
Miami, FL
02.2024 - Current
- Aided clients in obtaining accurate and detailed information about cruise packages, itineraries, and travel options.
- Stayed informed about the latest promotions and specials offered by cruise lines.
- Managed reservations and bookings for travel arrangements.
- Utilized computerized reservation system to create reservations for customers.
- Assisted with restaurant reservations and tour bookings upon request.
- Ensured efficient management of guest reservations and billing information by organizing data entry processes.
- Responsibilities included helping customers book reservations and providing answers to their inquiries.
- Processed cancellations or modifications of existing reservations based on established guidelines.
- Monitored reservations for tracking incoming parties and special events.
- Enhanced customer experience by managing booking information and handling payment processing for reservations.
- Managed the processing of customer payments through credit cards and alternative options.
- Provided travel document information to passengers for international trips.
- Established strong connections with influential individuals in the cruise sector.
- Ensured prompt and effective resolution of customer concerns.
- Managed all aspects of travel planning for diverse clientele including groups, couples, high-level professionals, and individuals with special requirements.
Cruise Pier Lead Agent
Cruise Port
Miami, FL
08.2022 - 11.2023
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Enhanced customer satisfaction ratings by resolving technical and account issues efficiently.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Documented visitor count to record number of individuals entering.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Front Desk Agent
Walt Disney World Parks and Resorts
Orlando, FL
06.2022 - 08.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Coordinated with internal departments to handle wide range of guest needs.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
Cruise Pier Agent
Cruise Port
MIAMI , FL
12.2020 - 06.2022
- Documented visitor count to record number of individuals entering.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Enhanced customer satisfaction ratings by resolving technical and account issues efficiently.
Sales Associate
Menchies Yogurt
MIAMI , FL
06.2018 - 12.2020
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Party Planner
Action Town Fl. Family Fun Center
Hialeah, FL
12.2017 - 06.2018
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Attended and participated in industry events.
- Conferred with customers to gather event requirements and explore opportunities.
Associate
We Love Colors
MIAMI , FL
07.2016 - 12.2017
- Arranged and stocked new merchandise following placement directions.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Bachelor of Science - Hospitality Administration And Management
Florida International University
05.2022
Associate of Arts - Hospitality
Miami Dade College
05.2019
High School Diploma -
Miami Springs Senior High School
06.2016
MBA - Business Administration And Management
Florida International University
Miami, FLSkills
- Transportation and Travel
- Special Events and Celebrations
- Organizational Skills
- Customer Service
- Friendly, Positive Attitude
- Team Management
- Conflict Resolution
- Team Building
- Problem Resolution
- People Skills
- Reliable & Trustworthy
- Good Work Ethic
- Planning & Organizing
- Supervision & Leadership
- Computer Skills
- Microsoft Office
- Active Listening
- Critical Thinking
- Travel Coordination
- Cruise industry knowledge
- Client Relationship Building
- Reservations Booking
- Time Management
- Problem-Solving
Affiliations
- Member, Alumni Association
Accomplishments
- Promoted from pier agent to lead pier agent, in less than 12-months.
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve best customer service, earning recognition from upper management and financial reward.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cruise Specialist
Norwegian Cruise Line Holdings
02.2024 - Current
Cruise Pier Lead Agent
Cruise Port
08.2022 - 11.2023
Front Desk Agent
Walt Disney World Parks and Resorts
06.2022 - 08.2022
Cruise Pier Agent
Cruise Port
12.2020 - 06.2022
Sales Associate
Menchies Yogurt
06.2018 - 12.2020
Party Planner
Action Town Fl. Family Fun Center
12.2017 - 06.2018
Associate
We Love Colors
07.2016 - 12.2017
Bachelor of Science - Hospitality Administration And Management
Florida International University
Associate of Arts - Hospitality
Miami Dade College
High School Diploma -
Miami Springs Senior High School
MBA - Business Administration And Management
Florida International University