Melanie Hall
Opelika,AL
Summary
Seasoned manager with more than 25 years of experience in a fast-paced retail environment with sales ranging from 2.2 million to 14 million annually. Excellent leadership, management, visual merchandising and customer service skills with a track record of achieving exceptional results in employee development and exceeding sales goals.
Overview
29
29
years of professional experience
Work History
Coordinator II, Course Materials
Auburn University Bookstore
Auburn, AL
05.2016 - Current
- Complete register transactions of varying complexities including employee discounts, contract billing and departmental charges.
- Supervise, train and mentor student employees on operational procedures, store policies, sales floor expectations and customer service expectations.
- Completes weekly schedule for student employees based on their availability and requests for time off.
- Completes bi-annual performance review for student employees and reviews performance with each employee.
- Process faculty textbook adoptions and follow up with any issues or changes to the course material selection.
- Coordinates and manages the contract billing program, working with students to obtain the correct course materials and charging the material to their contract while following University policies.
- Coordinates and manages the student athlete book list for the athletic department by compiling and processing the orders, charging them by student and sport, and ensuring timely delivery.
- Coordinates with the textbook team, faculty and publisher reps to launch, provide technical assistance, process billing and provide customer service for the All Access program each term.
- Maintains positive relationships with students, parents, faculty, staff, publisher reps and vendor partner and provides excellent customer to each in-person, by phone, by email or through the bookstore website.
- Completes professional development by attending University hosted professional development events, completing LinkedIn courses and attending national industry conferences.
Head Cashier, Department Manager
Lowe's Home Improvement
Opelika, AL
03.2009 - 04.2016
- Competed opening and closing cash management procedures including putting out register tills and monies for self-checkout at opening and pulling the tills and monies at closing.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed register and customer service functions including sales, refunds, rebills, credit card applications and payments, invoice creation, product installation quotes and setting up deliveries.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Supervised, trained and mentored team members on operational procedures and policing including team members who were promoted to Sales Specialist and Department Manager.
- Created visually appealing displays to coordinate with current sales ads and suggestive selling to drive sales for the department and store.
- Completed loss prevention management by completing cycle counts, safety inspections, monitoring suspicious behavior and completing inventory at my home store and other store in the district.
Department Manager, Assistant Manager
Goody's Family Clothing
Lagrange , GA
03.1995 - 02.2009
- Competed management operations including balancing safe, petty cash and tills, pulling mid-day cash pickups, compiling deposits, completing change orders, making change for cashiers, pulling sales reports and taking deposits to the bank.
- Coordinating corporate delegated tasks including sales floor resets, ad sets, clearance markdowns, special customer events, sales and extended store hours.
- Managed daily operations, ensuring efficient workflow and productivity.
- Oversaw and completed merchandising and displays, enhancing product visibility and appeal.
- Provided operational, training, management and merchandising support to stores in Alabama, Florida and Georgia.
- Monitored shrink and loss prevention and completed incident reports and interviews as needed.
- Responsible for supervising, training, and mentoring of staff on operational procedure, store policies and customer service to include coaching, written documentation and terminations.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed hiring tasks including interviewing, checking references and onboarding of new hires.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
Education
Bachelor of Science - Business Management
Auburn University-Montgomery
Montgomery, AL12-2009
Skills
- Merchandising
- Loss Prevention
- Customer Service
- Leadership
- Team Development
- Organizational
- Staff Supervision
Accomplishments
- Spirit of Excellence Winner for March 2024
Timeline
Coordinator II, Course Materials
Auburn University Bookstore
05.2016 - Current
Head Cashier, Department Manager
Lowe's Home Improvement
03.2009 - 04.2016
Department Manager, Assistant Manager
Goody's Family Clothing
03.1995 - 02.2009
Bachelor of Science - Business Management
Auburn University-Montgomery