Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie J. Luna

1684 Murchison St Apt 17 Los Angeles ,CA

Summary

Highly motivated manager with seven years of experience in retail. Looking to apply my skills and expertise to a talented staff. Proven track record of leading large teams in successful retail outlets. Skilled at motivating employees to provide high-quality customer service, and building an inclusive work environment. Strong knowledge of all store procedures, including opening and closing, payroll management, product marketing, and recruiting.

Overview

7
7
years of professional experience

Work History

Store Manager

PacSun-Pacific Sunwear
Glendale
10.2018 - Current
  • Managed daily store operations and ensured compliance with company policies.
  • Oversaw inventory management, including stock replenishment and visual merchandising standards.
  • Led team training sessions to enhance customer service skills and product knowledge.
  • Developed employee schedules to optimize staff coverage during peak hours.
  • Conducted performance evaluations to provide feedback and support employee development.
  • Implemented sales strategies to promote seasonal merchandise and increase customer engagement.
  • Resolved customer inquiries and complaints to maintain a positive shopping experience.
  • Recruited, trained and supervised new employees.
  • Conducted dailystore operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Key Holder

Paige Denim
Santa Monica
06.2021 - 07.2022
  • Ensured security and compliance during store opening and closing procedures.
  • Supervised bank deposits and security protocols to enhance operational integrity.
  • Assisted customers with product selection and provided styling recommendations.
  • Processed transactions accurately at point of sale, maintaining efficiency.
  • Conducted regular audits to uphold cleanliness and organization standards.
  • Collaborated with team members to refine sales strategies and improve customer service.

Brand Leader

Superdry
Santa Monica
03.2021 - 06.2021
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Managed inventory levels and conducted regular stock checks for accuracy.
  • Assisted in the training of new key holders and staff members on company policies and procedures.
  • Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.

Education

High School Diploma -

Ramon C Cortines
Los Angeles, CA
06-2019

Some College (No Degree) - Business Management

East Los Angeles College
Monterey Park, CA

Skills

  • Inventory management
  • Visual merchandising
  • Sales strategy
  • Customer service
  • Employee training
  • Team leadership
  • Operational efficiency
  • Communication skills
  • Payroll management
  • Loss prevention

Timeline

Key Holder

Paige Denim
06.2021 - 07.2022

Brand Leader

Superdry
03.2021 - 06.2021

Store Manager

PacSun-Pacific Sunwear
10.2018 - Current

High School Diploma -

Ramon C Cortines

Some College (No Degree) - Business Management

East Los Angeles College

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