Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melanie J Schwarte

Portsmouth,IA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Billing Specialist

Western Iowa Medical
Harlan, Iowa
11.2021 - Current
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Answered customer inquiries regarding billings, payments, account status.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Performed data entry into accounting software programs such as QuickBooks.
  • Provided support to other departments within the organization as needed.
  • Implemented new policies related to billing processes when required.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Investigated and resolved issues to maintain billing accuracy.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Managed numerous client accounts to track and collect money owed.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
  • Managed account receivables to maintain payments within net terms.
  • Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
  • Submitted claims to insurance companies.
  • Answered customer questions to maintain high satisfaction levels.
  • Collected, posted and managed patient account payments.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Developed strong professional rapport with vendors and clients.

City Clerk

City of Kimballton
Kimballton, IA
08.2017 - 11.2021
  • Attended City Council meetings and recorded minutes of proceedings.
  • Provided administrative support to the Mayor and City Council members, including responding to inquiries and requests for information.
  • Prepared agendas for municipal meetings, maintained records of all resolutions passed by the council and kept an accurate record of all votes cast.
  • Processed applications for various city permits, licenses and zoning changes in accordance with local ordinances.
  • Assisted citizens with filing complaints or grievances against the city government.
  • Organized public hearings on proposed legislation or development projects and provided input into decisions made by the governing body.
  • Served as a liaison between departments within the city government, providing timely communication regarding progress on projects or initiatives.
  • Compiled reports that summarized financial transactions of the municipality, such as budget expenditures and revenue sources.
  • Maintained computer databases containing records of personnel actions, accounts payable and receivable data and other documents pertaining to city operations.
  • Served as notary public and issued various permits and licenses.
  • Assisted with clerical duties at city hall by performing copying, scanning, faxing and data entry tasks and scheduling appointments.
  • Supported municipal operations by processing financial transactions, reconciling vendor invoices, delivering on-call clerical support to district offices and assisting with month-end accounting.
  • Prepared and maintained township accounting documents and records, entered financial transactions into database, reconciled transactions promptly and administered billing and invoices.
  • Assisted in preparing ordinances and resolutions proposed by governing body for approval, notified legal organization of meetings, dates and times and distributed communications to appropriate parties.
  • Prepared and managed city clerk division budget, forecasting necessary funds for staffing, materials and supplies.
  • Recorded vital and fiscal records and accounts.
  • Prepared lists of overdue accounts, license suspensions and issuances.
  • Updated municipal codes and city charter documents.

Customer Service Rep Level 2

CDS Global
Harlan, IA
08.2013 - 08.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Completed city payroll for employees.
  • Prepared all utility billings for residents of the city.

Education

Bachelor of Arts - English

University of Nebraska At Omaha
Omaha, NE
05-1999

Skills

  • Invoice Processing
  • Payment posting
  • Claims Processing
  • Customer Service

References

References available upon request.

Timeline

Billing Specialist

Western Iowa Medical
11.2021 - Current

City Clerk

City of Kimballton
08.2017 - 11.2021

Customer Service Rep Level 2

CDS Global
08.2013 - 08.2017

Bachelor of Arts - English

University of Nebraska At Omaha

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Melanie J Schwarte