Melanie L. Dunlap
Memphis,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Senior Deployment Communications Analyst
Insight
Memphis, TN
05.2021 - Current
- Communicates with Hilton site management worldwide on installation tasks, Brand & network standards, preparation of contracts which include budget estimates
- Manage over 30+ calls per day controlled email box efficiently
- Coordination of equipment procurement, request of proposals with estimated on-site dates
- Liaise to other departments on installation status point of escalation of issues during installation in timely manner
- HRAS Access Management, provisioning, analysis of Technology Change, Add, Delete functions for user access
- Independently manage time effectively between specific individual project tasks unscheduled customer service demands
- Review verify requesters/users' application form for accuracy information through HRAS SharePoint database
- Create user notifications informing end users of enrollment on server
- Responsible for creating uploading Hilton OnQ Deployment Site Verification forms/report for Refresh on-site technician(s) weekly.
- Participated in team projects, demonstrating ability to work collaboratively effectively
- Developed maintained courteous effective working relationships
- Used critical thinking to break down problems, evaluate solutions make decisions
- Proven ability to learn quickly adapt to new situations
- Skilled at working independently collaboratively in team environment
- Worked well in team setting, providing support guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness willingness to help wherever needed
- Cultivated interpersonal skills by building positive relationships with others
- Identified issues, analyzed information with provided solutions to problems
- Excellent communication skills, both verbal written
- Proved successful working within tight deadlines fast-paced environment
- Organized detail-oriented with strong work ethic
Hilton Deployment Communications Associate
Insight
Memphis, TN
12.2018 - 05.2021
- Primarily responsible for generating over 3,000 hotel preparation of HITS (SCHEULE D/H) agreement contracts cost proposals on daily basis
- Supports Refresh team on issues by communicating with project management of assigned new/existing facilities (franchised, managed owned properties) including performing sequel of site surveys, coordinating, documenting
- Cross-departmental collaboration reviews of survey results, assisted with doing follow-ups coordinating with property contacts to schedule, update to implement proprietary
- Initiates improvement upon best practices while coping with challenging situations while in diverse, dynamic, fast- paced environment
- Professionally always represent client IT.
- Self-motivated, with strong sense of personal responsibility
- Proved successful working within tight deadlines fast-paced environment
- Skilled at working independently and collaboratively in team environment
- Worked well in team setting, providing support and guidance
- Excellent communication skills, both verbal, written
- Participated in team projects, demonstrating ability to work collaboratively, effectively
- Identified issues, analyzed information and provided solutions to problems
- Developed, maintained courteous, effective working relationships
Hilton Business Analyst I
Insight
Memphis , TN
2016.12 - 2018.01
- Contributed to success of Hilton's hotel industry leading innovation of Digital Key expansion, performed 1,000 hotel installation ‘go-live' of Digital Key responsible for over 4,000 hotel increased installations in 26 countries
- Coordination of equipment procurement, project task tracking escalated issues to Digital Key Implementation team for Digital Key project
- Provide day-to- day support, complete operational tasks, assist peers with problem-solving and escalation
- Support ongoing client departmental operations environment
- Work collaboratively across variety of business units to implement new technology support existing technologies
- Document processes, procedures provide status to management on weekly basis
- Maintain vendor relationships assist operation with vendor escalation issue resolution
- Maintains enhance documentation
- Communicates with adjacent teams to resolve existing access problems ensure outstanding customer service
- Identifies, tracks, resolves process violations
- Create user notifications informing end users of enrollment on server.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Passionate about learning committed to continual improvement
- Paid attention to detail while completing assignments
- Identified issues, analyzed information provided solutions to problems
- Proven ability to learn quickly adapt to new situations
- Strengthened communication skills through regular interactions with others
- Self-motivated, with strong sense of personal responsibility
Customer Relations/Reimbursement Coordinator/Military Support
Sharp Electronics Corporation
Memphis , TN
08.2014 - 12.2016
- Empowered to resolve one-on-one customer complaints in fair, equitable manner achieve high degree of customer satisfaction
- Handles escalated corporate inbound calls
- Run monthly SAP reports, works along aside Sharp's accounts payable corporate office expediting check reimbursements to pay invoices for third-party vendors
- Solution orientated self-motivated
- Ability to document customer account activities thoroughly concisely comprehension skills ability to clearly understand respond appropriately to issues customers present
- Resolved customer escalated complaints or answer customers' questions regarding policies procedures
- Provide employees with guidance in handling difficult or complex problems or in e-solving escalated complaints or disputes.
- Proved successful working within tight deadlines fast-paced environment
Organizational Supervisor/Business Associate Analyst
Lockheed Martin NSA
Memphis , TN
2007.04 - 2013.01
- Supervised over 35+ employees within Navy Personnel Command, Millington TN; adherence to quality standards, deadlines, proper procedures, correcting errors or problems
- Participate in work of subordinates to facilitate productivity or to overcome difficult aspects of work
- Make recommendations to management concerning such issues as staffing decisions or procedural changes
- Coordinate activities with other supervisory personnel or with other work units or departments
- Prepare and issue work schedules, deadlines, duty assignments for office or administrative staff
- Act maintain liaison with officials at Defense Finance & Accounting Services concerning case files, pay concerns; familiarize with organization, relationships, duties, policies procedures within Navy Personnel Command
- Discuss job performance problems with employees to identify causes issues to work on resolving problems
- Evaluate employees' job performance and conformance to regulations recommend appropriate personnel action
- Make recommendations to management concerning such issues as staffing decisions or procedural changes
- Coordinate activities with other supervisory personnel or with other work units or departments
- Recruit, interview, select employees
- Implement corporate or departmental policies, procedures, service standards in conjunction with management
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules
- Prepare, issue work schedules, deadlines, duty assignments for office or administrative staff
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- View, change or delete Official Military Personnel File (OMPF), upload Navy forms retain/non-retain
- Ko-Fax Document processing; scanning, X-strata, Recognition, Validation, Verification, Release, Quality Control EMPRS submission (E-submission Validation/Research); EMPRS record research correction; MEKEL- microfiche conversion to digital documents.
Admin/Data Analyst
Anteon Corporation NSA
02.2000 - 04.2007
- Generate reports for NPC (Navy Personnel Command) Defense Finance Accounting Service (DFAS) analysts to track and correct system problems
- Communicate effectively to advise management officials and employees on variety of diverse administrative issues
- Coordinate activities with other offices, and to deal with representatives of other Federal agencies other outside government organizations
- Interprets, communicates work procedures and company policies to staff.
- Assist with Hurricane Katrina efforts answering trouble calls for over 1,000+ active duty and non-military families
- Produced monthly reports using advanced Excel spreadsheet functions
- Participated in requirements meetings to understand business needs
- Upheld security and confidentiality of documents and data within area of responsibility
- Collaborated with business-unit leaders to identify and prioritize problems
- Designed and implemented tools to support strategic value chain optimization initiatives
- Implemented business intelligence solutions to increase operational efficiency
- Developed and implemented data governance policies and procedures
Education
Masters - HR Management
Webster University
St Louis, MO05.2018
Bachelor of Science - Organizational Management
Bethel University
Mckenzie, TN05.2008
Skills
- Customer Satisfaction
- Managing Multiple Tasks
- Technical Knowledge
- Documentation Support
- Analytic Functions
- Process improvement specialist
- Communications development
- Senior Deployment Communications specialist
- Multi-Site Hardware Deployment
- Effective communications
Timeline
Senior Deployment Communications Analyst
Insight
05.2021 - Current
Hilton Deployment Communications Associate
Insight
12.2018 - 05.2021
Hilton Business Analyst I
Insight
2016.12 - 2018.01
Customer Relations/Reimbursement Coordinator/Military Support
Sharp Electronics Corporation
08.2014 - 12.2016
Organizational Supervisor/Business Associate Analyst
Lockheed Martin NSA
2007.04 - 2013.01
Admin/Data Analyst
Anteon Corporation NSA
02.2000 - 04.2007
Masters - HR Management
Webster University
Bachelor of Science - Organizational Management
Bethel University