JIRA
MELANIE VILLIESSE
Technical Product Owner - Claims And SalesForce
Green Bay,Wisconsin
Summary
Experienced Technical Product Owner with over 11 years of success in the insurance industry. Proven track record of managing high-profile projects with a positive attitude. Skilled in business and systems requirements, user acceptance testing, and end-user training, focusing on both on-premise and cloud data sources. Successfully led strategic initiatives for business transformation and facilitated teams transitioning from waterfall to Agile methodologies, leveraging past experiences to drive informed decision-making.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work History
Technical Product Owner - Claims & SalesForce
MAG Mutual
Atlanta, GA
04.2024 - Current
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations for a SalesForce team and Claims - IT.
- Implemented SAFe Agile methodologies to increase team productivity and enhance overall project outcomes.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Led product launches, collaborating with marketing teams to create successful go-to-market strategies.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
Digital and Technology Product Owner – Info Mgmt
CONNECT Auto And Home Insurance
Green Bay, WI
12.2023 - 04.2024
- Manages large enterprise wide initiatives including on premise migrations to Google Cloud Platform for 2 companies and 3 teams
- Assisted with department and team budgets and resource time allotment for initiatives.
- Worked closely with stakeholders, management teams and senior leadership to plan, develop and execute technical strategies to drive towards business vision
- Schedules and runs meetings for teams as well as department, focusing on major meeting objectives and following up with open tasks.
- Stay in constant contact with stakeholders and senior leadership to communicate status of work, as well as escalate risks and work to quickly find solutions or pivot work when changes are needed.
Technical Product Owner - Information Management
CONNECT Auto And Home Insurance
DePere, WI
02.2021 - 12.2023
- Oversaw entire product deployments from vision and creation to rollout and delivery for all of Information Management (Operations Reporting and Business Intelligence teams)
- Owned and prioritized product backlogs for 2 teams development teams of 10+ software engineers on data and reporting services and tasks.
- Managed workload of 2 data teams to successfully transition from on premise reporting to Google Cloud Platform data sourcing, while continuing to manage multiple business projects in demanding environments with tight deadlines.
- Strengthened networking and communication skills through regular interactions with leadership inside and outside the organization including difficult conversations around changes to project scope and timelines.
- Worked closely with management teams and senior leadership to plan, develop and execute technical strategies aligned to business vision.
Technical Business Systems Analyst - BI
CONNECT Auto And Home Insurance
DePere, WI
07.2018 - 02.2021
- Oversee up to 15 consecutive projects, as Business Systems Analyst and Technical Product Owner for Business Intelligence by planning, scheduling and driving data related projects to completion.
- Collect, define and analyze business requirements with clients. Curated and prioritized team backlog for nine software engineers.
- Reduce knowledge gaps with ongoing training and close employee mentoring for over 10 new and junior team members.
- Maintain and coordinate consistent communication with project teams across multiple departments, including Analytics teams and Data Governance
- Guide Business Intelligence team through transition from waterfall to Agile project methodology.
Technical Process Systems Analyst
AZCO INC.
Appleton, WI
01.2018 - 07.2018
- Assessed, defined and documented scope of projects as well as defining business goals to determine project requirements and successful outcomes
- Delivered self-service reporting program to all departments within 6 months
- Evaluated and adopted new technologies to address industry changes, including digitizing and automating 90% of Safety Departments records. significantly reducing need for physical document storage.
- Coordinated with vendors and oversaw installation of new tool storage inventory management system, including hardware and software implementation.
- Troubleshot problem tickets and malfunctions to resolve user issues.
Senior Business Process Analyst
United Healthcare, UHG
Green Bay, WI
01.2017 - 11.2017
- Subject matter expert and lead for providing requirements and analysis of business self-service and ad hoc reporting needs.
- Worked across business and technical teams, leading successful Tableau implementation of over 100 reports, significantly enhancing reporting capabilities.
- Created over 25 SQL self-service reporting datasets, including scheduling and daily refresh monitoring. Implementation simplified data access, consumption and improved decision making.
- Improved Client team processes by collaborating with team members and implementing process improvement solutions.
Claims Quality Analyst Senior
United Healthcare, UHG
Green Bay, WI
06.2015 - 01.2017
- Subject matter expert on complex and critical issues identifying solutions to non-standard requests and problems, while assessing and interpreting customer needs and requirements.
- Created, distributed and presented between nine plus audit result decks to 75+ leaders on monthly, quarterly and yearly basis.
- Ensured high quality data submissions by creating exception and data validation reports.
- Worked with minimal guidance, while transitioning reports from Excel to Platfora and then again to Tableau.
Claims Quality Analyst
United Healthcare, UHG
Green Bay, WI
03.2013 - 06.2015
- Gained extensive knowledge in claims quality auditing, analysis and reporting
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Completed 4 report decks monthly and 6 report decks quarterly, then presented them for senior leadership and provided answers to questions and feedback on performance.
Sr Customer Service Quality Audit Representative
United Healthcare, UHG
Green Bay, WI
12.2012 - 03.2013
- Completed end to end audits for Claims, Provider setup, call center, benefits and enrollment with greater than 98% accuracy
- Identified issues, analyzed information and provided solutions to problems
- Worked well in team setting, providing support and guidance
Resolution Support Specialist
United Healthcare, UHG
Green Bay, WI
11.2011 - 12.2012
- Learned and maintained in-depth understanding of insurance plan information, providing knowledgeable responses to diverse questions
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Education
Bachelor of Arts - Interdisciplinary Studies
University of Wisconsin – Green Bay
Green Bay, WI 01.2012 - 12.2013
Bachelor of Arts - Sociology
University of Wisconsin – Oshkosh
Oshkosh, WI 09.2005 - 05.2010
Skills
Customer Driven Results
Independent Self-Starter
Strong Stakeholder Relationships
Technical Product Management
Change Advisory Board (CAB) Requests
User Acceptance Testing (UAT)
Advanced problem solving
Data and Metrics Management
Multitasking abilities
PI Planning
Software
MS Office
Power BI
Tableau
Google Cloud Platform
Informatica (ETL)
SalesForce
SQL
Certification
AWS Certified Cloud Practitioner
Timeline
Technical Product Owner - Claims & SalesForce
MAG Mutual
04.2024 - Current
Digital and Technology Product Owner – Info Mgmt
CONNECT Auto And Home Insurance
12.2023 - 04.2024
Technical Product Owner - Information Management
CONNECT Auto And Home Insurance
02.2021 - 12.2023
AWS Certified Cloud Practitioner
02-2020
Technical Business Systems Analyst - BI
CONNECT Auto And Home Insurance
07.2018 - 02.2021
Technical Process Systems Analyst
AZCO INC.
01.2018 - 07.2018
Senior Business Process Analyst
United Healthcare, UHG
01.2017 - 11.2017
Claims Quality Analyst Senior
United Healthcare, UHG
06.2015 - 01.2017
Claims Quality Analyst
United Healthcare, UHG
03.2013 - 06.2015
Sr Customer Service Quality Audit Representative
United Healthcare, UHG
12.2012 - 03.2013
Bachelor of Arts - Interdisciplinary Studies
University of Wisconsin – Green Bay
01.2012 - 12.2013
Resolution Support Specialist
United Healthcare, UHG
11.2011 - 12.2012
Bachelor of Arts - Sociology
University of Wisconsin – Oshkosh
09.2005 - 05.2010