Melanie Lyne Devilliers
Riverview,FL
Summary
Patient-oriented student Nurse, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, while focusing on patient needs.
Overview
31
31
years of professional experience
Work History
Insurance Underwriter
Progressive Insurance
10.2000 - 01.2022
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Head Customer Service Manager
Winn Dixie Supermarket
08.1990 - 10.2000
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Business Administration And Management
University of South Florida
Tampa, FLAssociate of Arts - Liberal Arts And General Studies
Hillsborough Community College
Tampa, FLSkills
- Compassionate and Effective Communication
- Health Care Promotion
- Patient Advocacy and Support
- Analytical and Critical Thinking
- Organization and Time Management
- Privacy and Confidentiality
Timeline
Insurance Underwriter
Progressive Insurance
10.2000 - 01.2022
Head Customer Service Manager
Winn Dixie Supermarket
08.1990 - 10.2000
Bachelor of Science - Business Administration And Management
University of South Florida
Associate of Arts - Liberal Arts And General Studies
Hillsborough Community College
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