Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melanie M. Burgos

Murrieta,CA

Summary

Results-driven professional with a strong background in enrollment advising, sales strategy, and leadership. Military veteran with a Secret Security Clearance and over eight years of experience in operations, business growth, and customer engagement. Proven track record of exceeding sales quotas, optimizing enrollment processes, and providing consultative guidance to prospective students. Career supported by a Bachelor of Science in Psychology and extensive experience in strategic planning, communication, and relationship management.

Overview

20
20
years of professional experience

Work History

Chief Operating Officer

Always Ready Security
Murrieta
01.2021 - Current
  • Led business operations, driving a consistent $700,000 annual revenue for over four years.
  • Developed and executed sales strategies, enhancing client acquisition and retention.
  • Managed customer relationships, ensuring high client satisfaction through tailored security solutions.
  • Trained and mentored teams, fostering a high-performance sales culture.

Admissions Counselor

Cengage Learning
Temecula, CA
01.2018 - 01.2019
  • Provided consultative enrollment advising, guiding prospective students through program offerings and application processes.
  • Exceeded sales targets through personalized outreach via phone, email, and live chat.
  • Utilized CRM tools to track student interactions, optimizing conversion rates.

Assistant Educational Support Officer

Personnel Support Detachment Marine Corps Base
Camp Pendleton South, CA
01.2013 - 01.2015
  • Assisted with educational counseling, exam administration, and eligibility evaluations.
  • Processed advancement examinations and ensured compliance with academic policies.
  • Supported student success initiatives, contributing to improved program completion rates.

Boatswain Mate

United States Navy
San Diego
01.2005 - 01.2014
  • Maintained clear communication between department heads and crew by leading board meetings and coordinating interdepartmental operations to ensure the ship's safety.
  • Oversaw the allocation and maintenance of nautical service equipment and supplies, establishing guidelines for efficient and cost-effective use.
  • Managed inventory control, budgeting, and repair logistics to optimize operational efficiency.

Military Pay Specialist & Travel

Personnel Support Detachment Marine Corps Base
Camp Pendleton South, CA
01.2010 - 01.2013
  • Managed financial operations, payroll processing, and reimbursement claims.
  • Provided consultative financial advising to military personnel, optimizing benefit utilization.
  • Expertly led a team of six employees in ensuring reimbursements and allowances were paid to military members in accordance with agency travel policies, the Federal Acquisition Regulation (FAR), and the Joint Federal Travel Regulations (JFTR).

Education

Bachelor of Science - Psychology

University of Phoenix
Tempe, AZ
01.2017

Skills

  • Bilingual & Fluent in Tagalog
  • Sales & Enrollment Advising
  • Customer Engagement & Retention
  • CRM & Data-Driven Strategies
  • Team Leadership & Development
  • Strategic Planning & Execution
  • Client Relationship Management
  • Market Growth & Revenue Optimization
  • Training & Mentorship
  • Operations management

Languages

Tagalog
Native/ Bilingual

Timeline

Chief Operating Officer

Always Ready Security
01.2021 - Current

Admissions Counselor

Cengage Learning
01.2018 - 01.2019

Assistant Educational Support Officer

Personnel Support Detachment Marine Corps Base
01.2013 - 01.2015

Military Pay Specialist & Travel

Personnel Support Detachment Marine Corps Base
01.2010 - 01.2013

Boatswain Mate

United States Navy
01.2005 - 01.2014

Bachelor of Science - Psychology

University of Phoenix

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Melanie M. Burgos