Melanie M. Means
Chicago,USA
Summary
Dynamic and results-driven professional with extensive experience in operations, customer service, and team leadership. Proven track record of enhancing team productivity by 20% and implementing innovative solutions to streamline processes and exceed organizational goals. Proven ability to analyze complex challenges and implement innovative solutions. Adept at quickly mastering new technologies and processes, with a strong focus on continuous improvement and delivering exceptional client experiences. Highly skilled in regulatory compliance, quality assurance, and cross-functional collaboration. Multiskilled with a record of building and training effective teams and excelling in fast-paced environments. Authorized to work in the US for any employer. Willing to relocate.
Overview
11
11
years of professional experience
Work History
Premium Service Consultant
CIBT Visas, Inc.
Chicago, IL
11.2023 - Current
- Provide personal consulting to customers on travel documentation requirements and provide tailored solutions to meet their needs
- Maintain customer records in proprietary databases to ensure accuracy and compliance with company standards
- Stay updated on policy changes and integrate best practices into daily operations
- Analyze and improve processes to uphold service level agreements (SLAs) and optimize processing times
- Serve as a liaison between clients and consulates, addressing inquiries and resolving issues related to documentation requirements or processing delays
Data Entry Specialist
JPMorgan Chase & Co.
Elgin, IL
11.2022 - 05.2023
- Accurately extract and process financial documents to validate customer and account data while maintaining confidentiality
- Performed detailed quality checks on payment processing and document handling
- Achieved departmental standards for accuracy, productivity, and compliance
- Processed financial documents, including payment preparation, check sorting, and invoice handling
Senior Warehouse Associate
Colony Hardware
Mokena, IL
03.2022 - 11.2022
- Streamlined inventory management processes and ensured the timely dispatch of orders
- Operated forklifts and conducted routine cycle count to optimize stock accuracy
- Supported customer service operations by resolving issues promptly and effectively
- Oversaw receipt, inspection, and storage of merchandise, ensuring accuracy against delivery records
- Prepared and organized merchandise for shipment following strict safety guidelines
- Contributed to inventory counts and provided process improvement recommendations
Wealth Management Associate
JPMorgan Chase
Chicago, IL
01.2021 - 03.2022
- Facilitated account setup and documentation review for high-net-worth clients
- Ensured compliance with internal policies and external regulations
- Delivered customized solutions through effective research and stakeholder communication
- Conduct in-depth research to support client account setup and documentation compliance
- Ensure adherence to legal, policy, and risk mitigation frameworks
General Agent (Part-time)
American Income Life Insurance
Indianapolis, IN
12.2019 - 06.2021
- Built lasting client relationships by assessing insurance needs and providing tailored solutions
- Managed accounts and maintained compliance with company policies
- Complete a Needs Analysis, write and submit applications for needed coverage
- Service existing member accounts and develop weekly work plans that involve calling and scheduling appointments
Shipping and Receiving Manager
FedEx Stryker
Plainfield, IN
05.2019 - 01.2021
- Oversaw daily shipping and receiving operations, ensuring accuracy and efficiency
- Trained new employees and implemented standard operating procedures
- Managed inventory levels and outbound shipping schedules
Senior Manager
Xerox
Bolingbrook, IL
11.2016 - 05.2019
- Directed contact center operations and led customer service teams, achieving KPIs and delivering exceptional support
- Developed training programs and quality assurance standards to enhance agent skills and ensure consistent service delivery
- Developed and implemented best practices for customer care and issue resolution
Financial Loan Processor
Enova International
Chicago, IL
06.2014 - 11.2016
- Process submitted loan applications
- Verify loan applicant information and issue loans according to company guidelines
- Follow-up on all customer requests via phone and email
- Apply a professional attitude and image for all internal and external customers
- Provide a high level of service to our customers to ensure they understand the loan process, and to create referrals
Education
Associate Degree - Occupational Health & Safety
Columbia Southern University
05.2025
High School Diploma - undefined
Thornridge High School
Dolton, IL05.2013
Skills
- Leadership and Team Management
- Process Improvement and Compliance
- Customer Service Excellence
- Microsoft Office Suite and Data Analysis
- Documentation and Quality Control
- Training and Mentorship
- Warehouse and Logistics Operations
- Remote Support and Technical Proficiency
- Relationship building
- Service delivery
- Account management
- Staff training and development
Timeline
Premium Service Consultant
CIBT Visas, Inc.
11.2023 - Current
Data Entry Specialist
JPMorgan Chase & Co.
11.2022 - 05.2023
Senior Warehouse Associate
Colony Hardware
03.2022 - 11.2022
Wealth Management Associate
JPMorgan Chase
01.2021 - 03.2022
General Agent (Part-time)
American Income Life Insurance
12.2019 - 06.2021
Shipping and Receiving Manager
FedEx Stryker
05.2019 - 01.2021
Senior Manager
Xerox
11.2016 - 05.2019
Financial Loan Processor
Enova International
06.2014 - 11.2016
High School Diploma - undefined
Thornridge High School
Associate Degree - Occupational Health & Safety
Columbia Southern University