Summary
Overview
Work History
Education
Skills
Timeline
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Melanie M. Means

Chicago,USA

Summary

Dynamic and results-driven professional with extensive experience in operations, customer service, and team leadership. Proven track record of enhancing team productivity by 20% and implementing innovative solutions to streamline processes and exceed organizational goals. Proven ability to analyze complex challenges and implement innovative solutions. Adept at quickly mastering new technologies and processes, with a strong focus on continuous improvement and delivering exceptional client experiences. Highly skilled in regulatory compliance, quality assurance, and cross-functional collaboration. Multiskilled with a record of building and training effective teams and excelling in fast-paced environments. Authorized to work in the US for any employer. Willing to relocate.

Overview

11
11
years of professional experience

Work History

Premium Service Consultant

CIBT Visas, Inc.
11.2023 - Current
  • Provide personal consulting to customers on travel documentation requirements and provide tailored solutions to meet their needs
  • Maintain customer records in proprietary databases to ensure accuracy and compliance with company standards
  • Stay updated on policy changes and integrate best practices into daily operations
  • Analyze and improve processes to uphold service level agreements (SLAs) and optimize processing times
  • Serve as a liaison between clients and consulates, addressing inquiries and resolving issues related to documentation requirements or processing delays

Data Entry Specialist

JPMorgan Chase & Co.
11.2022 - 05.2023
  • Accurately extract and process financial documents to validate customer and account data while maintaining confidentiality
  • Performed detailed quality checks on payment processing and document handling
  • Achieved departmental standards for accuracy, productivity, and compliance
  • Processed financial documents, including payment preparation, check sorting, and invoice handling

Senior Warehouse Associate

Colony Hardware
03.2022 - 11.2022
  • Streamlined inventory management processes and ensured the timely dispatch of orders
  • Operated forklifts and conducted routine cycle count to optimize stock accuracy
  • Supported customer service operations by resolving issues promptly and effectively
  • Oversaw receipt, inspection, and storage of merchandise, ensuring accuracy against delivery records
  • Prepared and organized merchandise for shipment following strict safety guidelines
  • Contributed to inventory counts and provided process improvement recommendations

Wealth Management Associate

JPMorgan Chase
01.2021 - 03.2022
  • Facilitated account setup and documentation review for high-net-worth clients
  • Ensured compliance with internal policies and external regulations
  • Delivered customized solutions through effective research and stakeholder communication
  • Conduct in-depth research to support client account setup and documentation compliance
  • Ensure adherence to legal, policy, and risk mitigation frameworks

General Agent (Part-time)

American Income Life Insurance
12.2019 - 06.2021
  • Built lasting client relationships by assessing insurance needs and providing tailored solutions
  • Managed accounts and maintained compliance with company policies
  • Complete a Needs Analysis, write and submit applications for needed coverage
  • Service existing member accounts and develop weekly work plans that involve calling and scheduling appointments

Shipping and Receiving Manager

FedEx Stryker
05.2019 - 01.2021
  • Oversaw daily shipping and receiving operations, ensuring accuracy and efficiency
  • Trained new employees and implemented standard operating procedures
  • Managed inventory levels and outbound shipping schedules

Senior Manager

Xerox
11.2016 - 05.2019
  • Directed contact center operations and led customer service teams, achieving KPIs and delivering exceptional support
  • Developed training programs and quality assurance standards to enhance agent skills and ensure consistent service delivery
  • Developed and implemented best practices for customer care and issue resolution

Financial Loan Processor

Enova International
06.2014 - 11.2016
  • Process submitted loan applications
  • Verify loan applicant information and issue loans according to company guidelines
  • Follow-up on all customer requests via phone and email
  • Apply a professional attitude and image for all internal and external customers
  • Provide a high level of service to our customers to ensure they understand the loan process, and to create referrals

Education

Associate Degree - Occupational Health & Safety

Columbia Southern University
05.2025

High School Diploma - undefined

Thornridge High School
Dolton, IL
05.2013

Skills

  • Leadership and Team Management
  • Process Improvement and Compliance
  • Customer Service Excellence
  • Microsoft Office Suite and Data Analysis
  • Documentation and Quality Control
  • Training and Mentorship
  • Warehouse and Logistics Operations
  • Remote Support and Technical Proficiency
  • Relationship building
  • Service delivery
  • Account management
  • Staff training and development

Timeline

Premium Service Consultant

CIBT Visas, Inc.
11.2023 - Current

Data Entry Specialist

JPMorgan Chase & Co.
11.2022 - 05.2023

Senior Warehouse Associate

Colony Hardware
03.2022 - 11.2022

Wealth Management Associate

JPMorgan Chase
01.2021 - 03.2022

General Agent (Part-time)

American Income Life Insurance
12.2019 - 06.2021

Shipping and Receiving Manager

FedEx Stryker
05.2019 - 01.2021

Senior Manager

Xerox
11.2016 - 05.2019

Financial Loan Processor

Enova International
06.2014 - 11.2016

High School Diploma - undefined

Thornridge High School

Associate Degree - Occupational Health & Safety

Columbia Southern University

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Melanie M. Means