Summary
Overview
Work History
Education
Skills
Certification
Timeline

Melanie Mogen

Management
Columbus, OH,OH

Summary

Thorough and steadfast Office Worker with top-notch administrative skills and solid background in multiple industries. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Office Manager

Ohio Exteriors LLC
Gahanna, OH
07.2020 - Current
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 11-member team with related direct reports.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Training Specialist

Chuys
Columbus, OH
06.2019 - 03.2020
  • Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

General Manager

Hand & Stone Massage And Facial Spa
Columbus, OH
04.2016 - 05.2019
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Selected and assigned instructors to conduct specific training programs.
  • Managed new employee orientation training process for more than 15 employees each year.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Clinic Administrator

Massage Envy Spa
Dublin, OH
01.2011 - 04.2016
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Education

BBA - Business Administration

Kent State University, Kent, OH

Bachelor of Science - Computer Science

Columbus State Community College, Columbus, OH
08.2020 - Current

Skills

    Documentation and control

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Certification

Entry Certificate in Business Analysis - IIBA

Timeline

Columbus State Community College - Bachelor of Science, Computer Science
08.2020 - Current
Office Manager - Ohio Exteriors LLC
07.2020 - Current
Training Specialist - Chuys
06.2019 - 03.2020
General Manager - Hand & Stone Massage And Facial Spa
04.2016 - 05.2019
Clinic Administrator - Massage Envy Spa
01.2011 - 04.2016
Kent State University - BBA, Business Administration

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Melanie MogenManagement