MELANIE (MOLLY) MOSHER
Livonia
Summary
Experienced professional and manager skilled in fostering team collaboration and delivering tangible results. Demonstrated track record of effective leadership and team development, with a strong ability to adapt to changing needs and drive operational success. Proficient in strategic planning, performance management, and cultivating meaningful relationships. Known for reliability and consistent achievement of organizational goals.
Overview
14
14
years of professional experience
Work History
District Manager OnStar/Loyalty Specialist
Maritz Inc
02.2023 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
OnStar Account Manager (Contract)
General Motors/Kelly Services
10.2021 - Current
- Demonstrate the value proposition of the company to assist dealers in selling new and pre-owned GM Digital business products, effectively conveying the benefits to Sales Consultants
- Manage and market assigned dealer relationships, achieving quality and volume objectives
- Support and market all company programs, systems, monthly incentives, and rewards to drive dealer engagement
- Maintain effective communication with dealers and internal partners, fostering strong collaborative relationships
- Develop business plans aligned with corporate goals, ensuring strategic alignment and maximizing opportunities
- Analyze dealer-specific data using reporting tools, identify areas of improvement, and take appropriate action for optimized performance
- Identify and resolve dealer issues and implementing effective solutions
- Promote a culture of teamwork, excellence, and integrity, inspiring collaboration and achieving exceptional results
Family Sabbatical
02.2021 - 10.2021
B2B Outside Sales Representative
UniFirst
01.2019 - 02.2021
- Successfully secure 8 to 10 in-person appointments weekly through phone prospecting
- Conduct weekly cold calls to identify potential new business opportunities and expand the sales pipeline
- Convert a minimum of 3 initial appointments into presentations, with the potential of closing at least one deal per week
- Update CRM system daily to ensure accurate and up-to-date client information
- Prepare and present weekly reports on appointments and closed business
- Engage in meetings with high-level executives and small business owners to cultivate relationships and negotiate deals
Outside Sales Account Manager
AOS
06.2018 - 11.2018
- Maintained a comprehensive CRM database, diligently tracking daily sales activities and customer interactions
- Consistently achieved 80 to 100 in-person contacts weekly to generate new business leads
- Established and fostered relationships with prospective clients, leveraging effective communication skills and proactive information gathering
- Developed customized proposals and provided accurate quotes to potential clients
- Prepared weekly reports summarizing sales activities and progress
- Conducted regular follow-ups with prospects to nurture relationships and explore future business opportunities
Sales Account Manager
Ilitch Holdings
01.2017 - 06.2018
- Assisted customers in organizing and executing successful fundraising campaigns, helping them achieve their financial goals
- Utilized Sales force and Admin systems to build and maintain sales records and customer information
- Cultivated relationships with existing accounts, ensuring repeat business and customer loyalty
- Demonstrated excellent verbal and written communication skills to effectively engage with customers through various channels
- Exhibited self-motivation and exceptional time management skills to maintain a designated territory efficiently
- Developed strong interpersonal skills, establishing positive relationships in person, over the phone, and through email
- Received the Rising Star Award for outstanding performance
Sales Account Manager
Aflac
04.2011 - 12.2016
- Employed a hunter mentality to secure face-to-face appointments with decision-makers, successfully surpassing weekly appointment targets
- Met and exceeded weekly sales goals by acquiring new accounts and generating leads via phone and in-person interactions
- Conducted meetings with employees and presented products to large groups
- Managed enrollments for large companies, ensuring smooth onboarding processes
- Received extensive training in business development, brand awareness, and relationship selling
- Recognized as a Top 5 Associate in Group Sales within the company
- Achieved the Fireball Fast start award for exceptional performance and ranked as the New Associate #1 Production Leader
- Consistently exceeded goals, earning checkpoint bonuses
Education
Bachelor of Arts - Liberal Arts with a Concentration in Education
Wayne State University
Skills
- Strategic planning
- Customer service
- Leadership skills
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Customer relations
- Staff development
- Team development
- Action plans
Timeline
District Manager OnStar/Loyalty Specialist
Maritz Inc
02.2023 - Current
OnStar Account Manager (Contract)
General Motors/Kelly Services
10.2021 - Current
Family Sabbatical
02.2021 - 10.2021
B2B Outside Sales Representative
UniFirst
01.2019 - 02.2021
Outside Sales Account Manager
AOS
06.2018 - 11.2018
Sales Account Manager
Ilitch Holdings
01.2017 - 06.2018
Sales Account Manager
Aflac
04.2011 - 12.2016
Bachelor of Arts - Liberal Arts with a Concentration in Education
Wayne State University
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