Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Melanie Nieves

Piedmont,MO

Summary

Ambitious entrepreneur with a dynamic small business venture, demonstrating resilience, creativity, and entrepreneurial spirit. Currently collaborating closely with family members, leveraging collective expertise to drive business growth and foster a collaborative work environment. Proactively exploring career pathways and personal development opportunities to align passions with long-term goals. Possesses a strong desire for success, coupled with a willingness to adapt, learn, and seize new opportunities for growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CEO

LuxeLit Artistry
Hialeah, FL
02.2024 - Current
  • Spearheaded the founding and growth of a successful small business specializing in the unique niche market of spray painting book edges.
  • Stayed abreast of industry trends and competitor activities, adapting strategies as needed to remain competitive and capitalize on emerging opportunities.
  • Demonstrated strong financial acumen, managing budgets, monitoring expenses, and optimizing profitability to sustain business growth and viability.
  • Prioritized customer satisfaction, soliciting feedback, addressing concerns promptly, and continuously seeking ways to enhance the overall customer experience.
  • Implemented efficient processes for ordering inventory and tracking deliveries.
  • Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
  • Developed business plans and strategies to grow small business.

Sales Representative

One Group Partners
Hialeah, FL
06.2024 - 07.2024
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed key customer relationships to increase sales.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Prepared and delivered appropriate presentations on products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.

Finance Coach

Primerica
El Paso, TX
01.2022 - 01.2023
  • Developed financial plans and strategies tailored to clients' individual needs.
  • Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
  • Analyzed potential investments such as stocks, bonds, mutual funds, real estate and insurance products for clients.
  • Provided advice on tax-advantaged investment opportunities.
  • Monitored client portfolios to ensure that recommended investments remain in line with their goals and objectives.
  • Reviewed existing client accounts to identify any gaps or areas needing improvement.
  • Researched economic trends and market conditions to provide up-to-date information on investment options available to clients.

Customer Representative

HSG AETNA
El Paso, TX
10.2021 - 01.2022
  • Provided exceptional customer service and support to policyholders, healthcare providers, and internal stakeholders through inbound and outbound calls
  • Effectively communicated complex insurance policies, coverage details, and claims procedures to customers, ensuring understanding and satisfaction
  • Addressed inquiries, resolved issues, and facilitated solutions related to claims processing, billing inquiries, eligibility verification, and coverage disputes
  • Demonstrated empathy and professionalism in handling sensitive or stressful situations, such as medical emergencies, billing discrepancies, or coverage denials
  • Utilized company systems and software to accurately document customer interactions, update records, and process transactions in accordance with regulatory requirements
  • Maintained up-to-date knowledge of healthcare industry regulations, insurance policies, and procedural changes to provide accurate and timely information to customers
  • Adhered to strict confidentiality protocols and data security measures to protect sensitive customer information and comply with HIPAA regulations
  • Met or exceeded key performance indicators (KPIs), including call resolution times, customer satisfaction scores, and quality assurance metrics, to ensure service excellence

Shift Manager

DEET’S BBQ
Toledo, OH
11.2020 - 04.2021
  • Oversaw daily operations of the restaurant during assigned shifts, ensuring smooth workflow, exceptional customer service, and adherence to quality standards
  • Provided hands-on training to new hires and ongoing coaching to existing staff members to enhance skills, product knowledge, and service delivery
  • Monitored food preparation, presentation, and portion control to maintain consistency and meet quality standards, ensuring customer satisfaction
  • Conducted regular inspections of the dining area, kitchen, and storage areas to uphold cleanliness, sanitation, and safety regulations
  • Addressed customer inquiries, concerns, and complaints promptly and professionally, resolving issues to the satisfaction of all parties involved
  • Managed inventory levels, ordered supplies, and tracked expenses to minimize waste, control costs, and maximize profitability
  • Collaborated with the restaurant management team to develop and implement operational policies, procedures, and initiatives to improve efficiency and guest experience
  • Assisted with special events, promotions, and marketing initiatives to drive sales, increase revenue, and enhance brand visibility
  • Maintained high standards of customer service during high-volume, fast-paced operations

Administrative Assistant/Translator

Nieves General Services
Hialeah, FL
06.2016 - 07.2020
  • Supported the construction team with general office duties, such as photocopying, scanning, filing, and data entry, to ensure smooth operations and project success
  • Provided administrative support to the construction company's management team, including scheduling appointments, managing calendars, and organizing meetings
  • Translated documents, emails, and communications between English-speaking staff and non-English-speaking clients, and subcontractors
  • Managed incoming and outgoing correspondence, including phone calls, emails, and mail, in both English and the target language
  • Maintained accurate records, databases, and filing systems to track project progress, expenditures, and contractual obligations
  • Generated and processed invoices for construction projects, accurately documenting labor, materials, and expenses in accordance with project contracts and agreements
  • Liaised with project managers, suppliers, and subcontractors to gather necessary billing information and resolve discrepancies in a timely manner
  • Developed and implemented marketing strategies and campaigns to promote the construction company's services, capabilities, and achievements to target audiences
  • Created promotional materials, including brochures, flyers, and presentations, to showcase the company's portfolio, expertise, and value proposition to prospective clients

Education

UX DESIGN CERTIFICATION -

GOOGLE COURSERA
06.2023

Undefined College Credits -

University of Toledo
01.2021

GENERAL CONTRACTOR -

CONTRACTORCLASSES.COM

Skills

  • Photoshop Certified
  • Dreamweaver Certified
  • Adobe software experience
  • UX Design Certified
  • Leadership
  • Microsoft Word certified
  • Microsoft Office Suite experience
  • Online Marketing Strategies
  • Communication
  • Inspirational leadership
  • Multitasking
  • Self Motivation
  • Task Prioritization

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Limited

Certification

  • UX Design June 2023
  • Adobe August 2019

Affiliations

  • San Lazaro Roman Catholic Church (Hialeah, Florida): September 2014-2019: Dedicated years leveraging craftsmanship and attention to detail to create dynamic platforms for various events and performances. Demonstrated consistency and reliability by devoting
    every Saturday to serving as a teaching assistant for church classes, fostering an inclusive and supportive learning environment. Played a pivotal role in event coordination, applying organizational skills and proactive communication to ensure successful outcomes. Consistently demonstrated a commitment to community engagement and personal growth through hands-on involvement and collaborative initiatives. Provided assistance that needed to be
    accomplished based on a daily standard, and performed with excellence.
  • Lambertville United Methodist Church (Lambertville, Michigan): June 2022: Engaged in a transformative volunteer trip focused on community development, where I
    participated in the construction of a staircase and a 12 by 12 shed alongside a dedicated group of young individuals. Demonstrated leadership, teamwork, and hands-on skills while adhering to safety protocols and project timelines. Contributed to enhancing local infrastructure and
    empowering communities through collaborative efforts and a commitment to service.

Timeline

Sales Representative

One Group Partners
06.2024 - 07.2024

CEO

LuxeLit Artistry
02.2024 - Current

Finance Coach

Primerica
01.2022 - 01.2023

Customer Representative

HSG AETNA
10.2021 - 01.2022

Shift Manager

DEET’S BBQ
11.2020 - 04.2021

Administrative Assistant/Translator

Nieves General Services
06.2016 - 07.2020

UX DESIGN CERTIFICATION -

GOOGLE COURSERA

Undefined College Credits -

University of Toledo

GENERAL CONTRACTOR -

CONTRACTORCLASSES.COM

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