Melanie Soto
Cleveland
Summary
Dedicated and dependable professional with experience in customer service, healthcare, administration, housekeeping, and production environments. Strong ability to communicate effectively, multitask under pressure, and provide excellent support to customers, patients, and team members. Bilingual in English and Spanish with a strong work ethic and leadership mindset.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Visiting Angels Home Care
Cleveland, OH
02.2025 - Current
- Provide compassionate patient care in healthcare and home care settings
- Assist patients with daily living activities including bathing, dressing, grooming, and mobility support
- Monitor vital signs and report patient condition changes to nurses and supervisors
- Maintain patient comfort, safety, and confidentiality at all times
- Assist with meal preparation, feeding, blood pressure/oxygen and medication reminders
- Support patients with mobility transfers and daily exercises
- Maintain accurate documentation and follow healthcare procedures and safety standards
- Build positive relationships with patients, families, and healthcare teams
Janitorial Associate
JSI Janitorial
Cleveland, OH
01.2023 - 01.2025
- Performed commercial and residential cleaning services while maintaining high sanitation standards
- Cleaned and sanitized offices, restrooms, hallways, and common areas
- Managed trash removal, floor care, dusting, and supply restocking
- Operated cleaning equipment and handled cleaning chemicals safely
- Maintained organized work areas and completed tasks efficiently within scheduled timeframes
- Delivered reliable service while working independently and with team members
- Ensured customer satisfaction through attention to detail and professionalism
Receptionist /Administrative HR Assistant
Superior Fence & Rail Inc.
Cleveland, OH
03.2022 - 03.2023
- Answered phone calls, greeted visitors, and managed front desk operations
- Assisted with employee onboarding and administrative paperwork
- Scheduled appointments, interviews, and meetings for staff
- Maintained organized employee records and office files
- Responded to customer inquiries and directed calls appropriately
- Supported daily office operations and team communication
Home Health Aide
Caresphere
Allentown, PA
07.2017 - 07.2019
- Provided personal care assistance and companionship to clients
- Supported elderly and disabled patients with everyday tasks
- Prepared meals and assisted with household duties
- Monitored patient wellbeing and documented daily activities
- Maintained patient confidentiality and professionalism
- Built positive relationships with patients and families
Education
High School Diploma -
Dieruff High School
Allentown06-2012
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Customer Service
- Leadership
- Communication
- Time Management
- Computer Skills
- Team Collaboration
- Detail-Oriented
- Problem Solving
- Organization
- Flexibility & Adaptability
Certification
- Certified Home Health Aide
- Legal Caregiving Certificate
Timeline
Certified Nursing Assistant
Visiting Angels Home Care
02.2025 - Current
Janitorial Associate
JSI Janitorial
01.2023 - 01.2025
Receptionist /Administrative HR Assistant
Superior Fence & Rail Inc.
03.2022 - 03.2023
Home Health Aide
Caresphere
07.2017 - 07.2019
High School Diploma -
Dieruff High School