MELANI MELISSA GARCíA BARRERA

In this job position, support to Executive Management in fulfilling the organization's strategies. The activities carried out are:

• Improved internal communication by creating and distributing agenda, and meeting, more than 30 meetings per week
• Attention to more than 7 daily meetings
• Email tracking, attention to more than 40 emails per day or more
• Coordination of corporate events, achieving the attendance of more than 100 people per event
• Purchase of air tickets and hotel reservations
• Coordination of management training, achieving a 90% efficiency in the sale of all quotas
• Control of accounts payable and receivable
• Payment and payroll control
• Control and management of corporate budget effectively to ensure optimal use of resources while maintaining financial stability.
• Travel expense control per partner
• Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
• And any request that my immediate boss needed, always giving my best to fulfill it.

• In this position I work as accountant, being in charge of 4 accounting companies, with at operating volume of 250 monthly operations
• Bank reconciliations, whit amount more than 263,157 per month
• Deposits, check more than 30 deposits per day
• Prepare Financial statements every used accounting software to prepare weekly and monthly financial reports
• Entry of invoices for payment to suppliers
• Checkbook control
• Management of accounting program -Quickbooks Generated invoices upon receipt of billing information and tracked collection progress
• Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
• Accounts receivable
• Expedited invoice processing with effective communication between internal departments and external vendors.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.

• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships Managed phone and email correspondence and handled incoming and outgoing mail and faxes
• Sorted and distributed office mail and recorded incoming shipments for corporate records
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Administration and control of Airbnb, accounts receivable
• Internal customer service and attention
• External customer service and attention
• Administration and attention of telephone plant for more than 100 calls per day
• International package delivery
• Attention and handling of complaints by tenants of the different tenants
• Purchase of airline tickets and hotel administration
• Control and management of general management
• Petty cash control and management
• Volunteered to help with special projects of the Sales Manager

• Human resource Management, conflict resolution and service to General Management
• Control and monitoring of technical support and project cost control
• Monitoring and closing quotes
• Preparation of monthly reports on the status of sales
• Preparation of internal manuals
• Preparation of Quality Assurance for information systems
• Visits to costumers and training of information systems
• Coordination of events for product launch
• Customer service and support
• Agenda management and meeting scheduling
• Invoice issuance every day
• Purchase invoice control
• Withdrawal and deposit of checks
• Preparation and delivery of correspondence to clients Insurance registration of collaborators
• Supplier payment
• Recruitment Preparation of employment contracts
• Preparation of labor payroll
• Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights
• Performed research to collect and record industry data
• Created and maintained databases to track and record customer data
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation

Awarded the best ecological project, Professional Development: The Role that Administration plays in Management Competencies Thesis: CRM functionalities and application Elected Captain of Marketing Project Coordinator Extracurricular Activities: Volunteering for orphaned children

Diplomas:

• The Leadership Trilogy
• Effective Supervision Techniques
• Cyber security in the Cloud
• Quality Customer Service
• The magic of customer service Walt Disney method