Melannie Brown
Fredericksburg,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
Work History
Waitress and to Go Specialist
Panda Chinese Restaurant And Sushi Bar
Fredericksburg, TX
08.2021 - Current
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Developed positive relationships with regular customers through friendly conversation.
- Participated in team meetings to discuss new menu items or changes in policy.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Bussed tables as needed during peak hours.
- Stocked server areas with supplies before, during and after shifts.
- Recorded patron's meal options, identifying dietary needs, or special requests to correctly transmit orders.
- Trained new employees to perform duties.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Assisted other wait staff members in times of heavy customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant General Manager
Billys Western Wear
Kerrville, TX
05.2010 - 08.2021
- Helped team develop specialized projects, events and promotions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Identified opportunities for cost savings and operational efficiency improvements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Organized special events such as promotions or fundraisers to drive business growth.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Evaluated current processes within the store environment to identify areas of improvement.
- Analyzed financial data and prepared reports for senior management.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Answered many calls per shift to assist with customer questions and concerns.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Education
Hat Shaping Certification - Hat Shaping
American Hat Training School
Bowie, TX04-2018
Applied Psychology
Angelo State University
San Angelo, TX01-2000
Skills
- Order Accuracy
- Guest Relations Management
- Menu Recommendations
- Safe Food Handling
- Cash Handling
- Team Collaboration
- Upselling Techniques
- Payment Processing
- Reservation Management
- High-Volume Dining
- Vendor Relationship Management
- Inventory Control
- Process Improvements
- Customer Relationship Management (CRM)
- Cleaning and Sanitization
- Quality Assurance
- Basic Repairs
- Housekeeping
Affiliations
i am a big fan of family and sports
Accomplishments
i am a certified hat shaper and have helped the kendall county queens court with their wardrobe for 3 different years
Timeline
Waitress and to Go Specialist
Panda Chinese Restaurant And Sushi Bar
08.2021 - Current
Assistant General Manager
Billys Western Wear
05.2010 - 08.2021
Hat Shaping Certification - Hat Shaping
American Hat Training School
Applied Psychology
Angelo State University
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