MELANNIE ORELLANA
Randolph,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Case Manager
Department of Transitional Assistance
09.2024 - Current
- Conduct interviews with applicants (in person or by phone).
- Provide high quality customer service to a diverse client population.
- Gather and verify personal and financial information to determine eligibility.
- Accurately enter client data into state systems.
- Maintain detailed records of interactions and documents submitted.
- Follow federal and state guidelines and DTA policies.
Substitute Teacher
Boston Public Schools
09.2023 - 09.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on task with proactive behavior modification and positive reinforcement strategies.
- Documented student progress and provided regular updates.
School Based Clinician
Children’s Services of Roxbury
04.2023 - 06.2024
- Facilitated one-on-one therapeutic sessions addressing academic, emotional, and behavioral concerns.
- Collaborated closely with teachers, school staff and families to address and support students' social-emotional and behavioral needs.
- Promoted a positive school culture by implementing prevention programs focused on building resilience and fostering healthy relationships among students.
- Performed comprehensive psychosocial assessments and mental health evaluations to inform diagnostic impressions and treatment planning.
Case Manager
Metro Housing Boston
06.2020 - 08.2023
- Provided direct support and short-term case management for assigned persons.
- Ensured client satisfaction and assisted them with issues/concerns related to their housing crisis.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Obtained resources and services as requested and/or needed to address clients’ needs including but not limited to housing applications, negotiation and mediation with property owners and utility companies.
Member Services Representative
Tufts Health Plan
07.2019 - 05.2021
- Managed large amounts of inbound and outbound calls in a timely manner.
- Ensured customer satisfaction and assist them with issues/concerns related to their health.
- Entered patient information into a customer information system.
- Provided high quality customer service to a diverse client population.
- Advocated for clients when needed and addressed concerns or complaints.
Office Assistant
Cartwright Law Offices
08.2018 - 06.2019
- Organized and maintained documents in paper or electronic filing systems.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Filed exhibits, appeals and other legal documents.
- Kept clients updated on their potential, upcoming and pending cases.
Education
Master of Science - Mental Health Counseling
Salem State University
05-2024
Bachelor of Arts - Psychology
Salem State University
05.2020
Skills
- Proficient in Microsoft Word, Powerpoint, and Excel
- Teamwork
- Case Planning and Management/Documentation
- Individualized Counseling
- Customer Service
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager
Department of Transitional Assistance
09.2024 - Current
Substitute Teacher
Boston Public Schools
09.2023 - 09.2024
School Based Clinician
Children’s Services of Roxbury
04.2023 - 06.2024
Case Manager
Metro Housing Boston
06.2020 - 08.2023
Member Services Representative
Tufts Health Plan
07.2019 - 05.2021
Office Assistant
Cartwright Law Offices
08.2018 - 06.2019
Master of Science - Mental Health Counseling
Salem State University
Bachelor of Arts - Psychology
Salem State University
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