Melannie Rodriguez
Santa Ana,United States
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Saddleback Valley Podiatry Group
Laguna Hills, CA
10.2023 - Current
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Submitted diagnosis and procedure codes for insurance companies.
- Provided education to patients about their medications or treatments.
- Scheduled and confirmed patient appointments and consultations.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Received and screened telephone calls and visitors by determining or addressing needs.
Waitress Trainee
Randall Dining Hall Chapman University
Orange, CA
09.2021 - 09.2022
- Provided excellent customer service during meal times.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stocked service areas with supplies during slow periods.
- Addressed complaints to kitchen staff and served replacement items.
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Maintained a professional attitude while working in a fast-paced environment.
Cashier
Ross Dress for Less
Orange, CA
06.2019 - 06.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Certification - Medical Assistant
Santa Ana College
Santa Ana, CA06-2024
High School Diploma -
Villa Park Highschool
Villa Park, CA06-2019
Skills
- Physician assistance
- Healthcare coding
- Medical software applications
- Payment collection and processing
- Claims processing
- Schedule management
- E-prescribing systems
- Patient registration
- Appointment reminders
- Medical reception
- Managing patient records
- Attention to detail
- Problem-solving
- Patient flow
- Data entry
- Prior authorization requests
- Workload management
- Computer skills
- Spreadsheet tracking
- Appointment management
Timeline
Medical Office Assistant
Saddleback Valley Podiatry Group
10.2023 - Current
Waitress Trainee
Randall Dining Hall Chapman University
09.2021 - 09.2022
Cashier
Ross Dress for Less
06.2019 - 06.2021
Certification - Medical Assistant
Santa Ana College
High School Diploma -
Villa Park Highschool
Similar Profiles
CLAUDETTE AHERNCLAUDETTE AHERN
District Nurse at Saddleback Valley Unified School DistrictDistrict Nurse at Saddleback Valley Unified School District
Logan ClarkLogan Clark
Child Care Leader 5.6 at Saddleback Valley Unified School DistrictChild Care Leader 5.6 at Saddleback Valley Unified School District
HOLLY ROEHLHOLLY ROEHL
SUBSTITUTE TEACHER at Saddleback Valley UnifiedSUBSTITUTE TEACHER at Saddleback Valley Unified