Melanny Mercado

Chick-fil-A

02.2020 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Trained existing employees to be leaders to maximize team agility and performance.
Onboarded new employees with training and new hire documentation.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Developed and implemented business strategies to achieve business goals and stay competitive.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Created goals with my fellow shift leaders to improve our overall customer satisfaction
Created and developed systems to focus on areas of the store that needed improvement such as cleanliness, customer satisfaction, order accuracy and fast service
Conducted and coordinated leadership meetings
Created an environment of scarcity regarding labor, product, food, and equipment