Melanny Pollio
Locust Grove,United States
Summary
Compassionate Client-Focused Professional experienced in creating meaningful and educational experiences that support positive development. Achieved effective communication with clients and families through empathy and patience, contributing to organizational success. Delivered exceptional customer service in food and beverage preparation, maintaining high standards in fast-paced environments and enhancing team collaboration to meet sales goals.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks, Barista
Locust Grove, Georgia
04.2026 - Current
- Prepared Starbucks beverages using espresso machines, grinders, and cold brew equipment.
- Operated cash registers and handled customer orders at register and drive-thru.
- Frothed milk and customized drinks to Starbucks recipe standards.
- Supported opening and closing tasks, including stocking, cleaning, and setup.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
barista
Starbucks
East Rutherford, NJ
10.2025 - Current
- Delivered exceptional customer service by providing a welcoming, friendly, and efficient environment.
- Expertly prepared a wide range of coffee and tea beverages, consistently meeting quality standards.
- Managed customer orders, handled cash and card transactions, and maintained accurate registers.
- Collaborated with team members to ensure smooth operation, meeting sales goals and maintaining store cleanliness.
- Educated customers on menu items, special offers, and seasonal promotions to drive sales.
- Actively participated in training new baristas and maintaining Starbucks' high standards of service and product quality.
barista
Starbucks
East Rutherford, NJ
05.2023 - 05.2025
- Delivered exceptional customer service by providing a welcoming, friendly, and efficient environment.
- Expertly prepared a wide range of coffee and tea beverages, consistently meeting quality standards.
- Managed customer orders, handled cash and card transactions, and maintained accurate registers.
- Collaborated with team members to ensure smooth operation, meeting sales goals and maintaining store cleanliness.
- Educated customers on menu items, special offers, and seasonal promotions to drive sales.
- Actively participated in training new baristas and maintaining Starbucks' high standards of service and product quality.
daycare/afterschool teachers assistant
golden steps learning center
woodlandpark, NJ
08.2023 - 10.2024
- Supported classroom instruction for children ages 26.
- Assisted with lessons, classroom activities, and after-school care.
- Maintained a safe, clean, and organized environment.
- Provided personal care, including diaper changing and hygiene support.
Sales associate
The TJX Companies, INC
East Rutherford, NJ
04.2022 - 06.2022
- Delivered highly satisfied customer service experience. Receive payment by cash, credit cards or debit cards and issue receipts.
- Work with store managers in the areas of operations and merchandising.
Volunteer Special Education Teacher Aide
North bergen high school
09.2020 - 06.2022
- Assist children with cognitive development difficulties completing classwork and homework.
- Interact and prompt to engaged in conversation to develop social skill and improve speech.
- Supervised and chaperon an assigned classroom with a total of 13 children.
Lifeguard
American Pool
Berlin, NJ
05.2019 - 09.2021
- Monitored the facility and its surrounding to secure safety of patrons.
- Provide quick and appropriate care in emergencies situations upon arrival of medical services.
Education
Montclair State University
Montclair, NJNorth Bergen High School
North Bergen, NJSkills
- Espresso extraction
- Beverage formulation
- POS systems
- Cash handling
- Customer service
- Bilingual proficiency
- Windows Operating system (Word, Excel, PowerPoint)
- Time management
- Problem solving
- Team collaboration
- First aid certification
- References available
Honors/Awards/Clubs:
North Bergen High School, 2018, 2019, 2020, 2021, 2022, Presidents Education Awards Program, 2022 Outstanding Academic Achievement Award, 2018-2022 Key Club, Outstanding Volunteer Member Award, 2018-2022 Environmental Club, Outstanding Volunteer Member Award
Timeline
Barista
Starbucks, Barista
04.2026 - Current
barista
Starbucks
10.2025 - Current
daycare/afterschool teachers assistant
golden steps learning center
08.2023 - 10.2024
barista
Starbucks
05.2023 - 05.2025
Sales associate
The TJX Companies, INC
04.2022 - 06.2022
Volunteer Special Education Teacher Aide
North bergen high school
09.2020 - 06.2022
Lifeguard
American Pool
05.2019 - 09.2021
Montclair State University
North Bergen High School