Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melantha Nelson

Lawton

Summary

PROFESSIONAL SUMMARY: I have over ten years' experience in the healthcare field. I have worked in four different nursing home settings, as well as the hospital setting. I also worked at the Fort Sill local Veterans Retirement Center with former solider vets. I’ve worked in specialized units with soldiers & civilians with Dementia, Alzheimer’s, as well as Schizophrenia. I have worked in the following healthcare titles as a Certified Nursing Assistant, Certified Patient Care Assistant, Medical Courier, Certified Home Health Aide, Certified Home Caregiver, & a State Certified Medication Assistant. During those years I was also C.P.R. certified along with being certified in first aid. Within these fields and experience I have always thought of myself as a compassionate, laid back, patient kind of individual with great interpersonal & communication skills.

Overview

9
9
years of professional experience

Work History

Work From Home Agent

Liveops
02.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
  • Collaborated with team members to ensure seamless communication and coordination across various departments.
  • Developed expertise in company products and services, enabling effective resolutions for customer concerns and inquiries.
  • Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.

Virtual Customer Service Representative

Arise Virtual Solutions Inc.
01.2015 - Current
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Streamlined the virtual support process for increased efficiency and improved response times.
  • Collaborated with team members, sharing best practices for handling challenging situations effectively.
  • Navigated multiple systems concurrently during interactions, ensuring efficient handling of inquiries without sacrificing quality or attention to detail.
  • Documented all interactions accurately in CRM systems, maintaining transparency within the organization regarding case status updates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Eisenhower High School
Lawton, OK
05.1994

Skills

RELATED HEALTHCARE SKILLS: -Assisted with anywhere from six-12 residents or patients at a time with their daily living maintenance -Provided social and emotional support to improve residents' morale -Established rapport with team members, residents, & family members -Administered medications to residents or patients -Monitored vital signs -Practiced time management -Ordered medications from local pharmacies -Picked up medications from local pharmacies (Medical Courier) -Managed inventory of medical supplies -Performed giving patients or residents with injections or vaccinations -Scheduled appointments and procedures for patients or residents -Attended yearly HIPAA regulations classes -Organized medical records -Verified and reminded patients or residents for doctor’s appointments -Patient Assessment Welcome Documentation -Insurance Appointment Setter

Accomplishments

Received my Oklahoma Notary Commission

Timeline

Work From Home Agent

Liveops
02.2021 - Current

Virtual Customer Service Representative

Arise Virtual Solutions Inc.
01.2015 - Current

High School Diploma -

Eisenhower High School

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Melantha Nelson