Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melany Azofeifa

Jacksonville,FL

Summary

Reliable employee seeking Customer Service Representative Remote position. Offering excellent communication and good judgment. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Hostess

Bahama Breeze
Jacksonville , FL
01.2022 - Current
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Customer Service Representative Remote

Uhaul
Cape Coral, FL
07.2021 - 12.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Education

High School Diploma -

North Nicholas High
Cape Coral , Fl
12.2020

Skills

  • Warm and Welcoming
  • Team Player
  • Active Listening and Communication
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Customer Service and Assistance
  • Upbeat and Positive Personality
  • Multi-Line Telephone Systems

Timeline

Hostess

Bahama Breeze
01.2022 - Current

Customer Service Representative Remote

Uhaul
07.2021 - 12.2021

High School Diploma -

North Nicholas High

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Melany Azofeifa