Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Hi, I’m

Melany Basurto

Fairfax,VA

Summary

Dynamic leader with proven expertise in staff management and operational efficiency, honed at Doubletree By Hilton Largo Maryland. Excelled in training and mentoring teams, boosting performance through strategic task delegation and multitasking. Skilled in supply ordering and resolving complaints, achieving significant improvements in team performance and guest satisfaction.

Versatile Housekeeping Supervisor and Front Desk Agent working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.

Overview

3
years of professional experience

Work History

Holiday Inn Express Washington DC

Housekeeping Supervisor
01.2024 - Current

Job overview

  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Maintained required records of work hours, budgets and payrolls.

Doubletree By Hilton Largo Maryland

Front Desk Guest Service Agent/Housekeeping Supervisor
03.2022 - 01.2024

Job overview

  • Trained and mentored new staff on cleaning and safety protocols.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Assisted in training new front desk agents, sharing best practices and procedures.


Doubletree By Hilton

Housekeeping Room Attendant
04.2021 - 03.2022

Job overview

  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Changed bed linens and collected soiled linens for cleaning.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.

Education

Prince George's Community College
Upper Marlboro, MD

Business Administration, A.S. from Business Management
05-2026

University Overview

Skills

  • Task assignment
  • Supply Ordering
  • People skills
  • Resolve complaints
  • Improve team performance
  • Training and mentoring
  • Task Delegation
  • Multitasking Abilities
  • Team Leadership
  • Operational Efficiency
  • Administrative Skills
  • Staff Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • I participate in a variety of outdoor recreational activities
  • Hiking
  • Historical Exploration

Timeline

Housekeeping Supervisor
Holiday Inn Express Washington DC
01.2024 - Current
Front Desk Guest Service Agent/Housekeeping Supervisor
Doubletree By Hilton Largo Maryland
03.2022 - 01.2024
Housekeeping Room Attendant
Doubletree By Hilton
04.2021 - 03.2022
Prince George's Community College
Business Administration, A.S. from Business Management
Melany Basurto