Melany Bernal
Houston,TX
Summary
I am a detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. I am a determined multi-tasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments. I work quickly and accurately to update systems and verify totals and am highly organized and methodical with disciplined approach and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Cash Office Associate
Marshalls & HomeGoods
11.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Monitored and maintained adequate levels of currency and coins, reducing downtime due to insufficient funds.
- Conducted thorough investigations into register overages or shortages, identifying root causes for resolution and prevention of future occurrences.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Cashier Specialist
Aeropostale
07.2021 - 10.2022
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Streamlined the checkout process for improved customer experience and faster service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Exceeded performance expectations through consistent punctuality, attention to detail, and dedication to exceptional customer service.
- Assisted customers by answering questions and fulfilling requests.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained strict adherence to company policies regarding refunds, exchanges, and other transaction-related procedures.
Education
Working On Bachelors - Business Administration
University of Houston
Houston, TX05.2026
High School Diploma -
Yes Prep Gulfton
Houston, TX06.2022
Skills
- Cash Handling
- POS Transactions
- Customer Inquiries
- Deposit Preparation
Languages
Spanish
Native or Bilingual
Timeline
Cash Office Associate
Marshalls & HomeGoods
11.2022 - Current
Cashier Specialist
Aeropostale
07.2021 - 10.2022
Working On Bachelors - Business Administration
University of Houston
High School Diploma -
Yes Prep Gulfton