Melany Darr
Saint Cloud,Fl
Summary
Goal-oriented Customer Service Manager with years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals.
Charming salesperson skilled in communication and collaboration for best-in-class customer service.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
43
43
years of professional experience
Work History
Customer Service Manager
Bass Pro Shops Outdoor World
Orlando, FL
09.2014 - 05.2017
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Consistently managed 40-person staff, effectively resolving issues, which resulted in top 2 ranking out of 8 teams
Branch Manager
Wells Fargo
Garner, NC
10.2005 - 02.2014
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed team of 10 employees performance and developed improvement plans.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Maintained friendly and professional customer interactions.
- Gathered and reviewed customer feedback to improve operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Customer Service Manager
Harris Teeter Grocery
Durham, NC
09.2002 - 10.2005
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Consistently managed 75-person staff, effectively resolving issues, which resulted in top 5 ranking out of 15 teams.
Customer Service Manager
Lowes Foods
Garner, NC
09.1999 - 09.2002
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Consistently managed 85-person staff, effectively resolving issues, which resulted in top 3 ranking out of 10 teams
Customer Service Manager
Kroger's Grocery
Clarksburg, WV
06.1973 - 09.1999
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Assisted organization with transitioning from old point-of-sale systems and bookkeeping to computer systems which resulted in overall efficiency.
- Consistently managed 40-person staff, effectively resolving issues, which resulted in top 3 ranking out of 8 teams
Skills
- Excellent time management skills
- Effective problem solver
- Adherence to high customer service standards
- Sales expertise
- Schedule Management
- Staff Management
- Customer Relations
- Complaint resolution
- Exceptional telephone etiquette
- Customer Service Experience
- Inbound And Outbound Calls
- Customer Interactions
Timeline
Customer Service Manager
Bass Pro Shops Outdoor World
09.2014 - 05.2017
Branch Manager
Wells Fargo
10.2005 - 02.2014
Customer Service Manager
Harris Teeter Grocery
09.2002 - 10.2005
Customer Service Manager
Lowes Foods
09.1999 - 09.2002
Customer Service Manager
Kroger's Grocery
06.1973 - 09.1999