Hi, I’m
Melany Deaza
Miami,FL
Summary
Meticulous Executive Housekeeper using 7 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services.
Overview
13
years of professional experience
Work History
Grupo ImperialSanto Domingo, Dominican Republic
Office Administrative Assistant
01.2023 - 04.2023
Job overview
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Fairfield Inn New York LaGuardia Airport/Flushing Queens, NY
Executive Housekeeping Manager
05.2014 - 06.2018
Job overview
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required records of work hours, budgets and payrolls.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Hotel Lina Santo DomingoSanto Domingo, Distrito Nacional
Housekeeping Supervisor
03.2010 - 01.2011
Job overview
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
Universidad Del CaribeSanto Domingo, Dominican Republic
Communications from Social Communications
03.2010
Skills
- Procedure Implementation
- Complaint Handling
- Employee Work Scheduling
- Performance Monitoring
- High Customer Service Standards Adherence
- Budgetary Controls
- Stock Inventory Management
- Executive Calendars
- Daily Progress Reports
- Building Repairs and Renovations
Additional Information
I am modest, but hard working and I consistently sets firm goals for myself. Then, once I’ve defined the benchmarks, I take the necessary steps to achieve those milestones, I am someone who is consistently growing themselves and who takes the time to continue learning even though it’s not a direct requirement of the job because because I love to learn and be able to be useful and able to solve any situation that may arise in my area . I find that many times it’s a combination of what you study both directly and indirectly related to work.
Good manners, education and respect are part of the things that characterize me and it is precisely what has given me the opportunity to grow and get where I am today.
Languages
English
Spanish
Reference
Stephanie Vidal. Contact: 347.881.6437
GM Fairfield By Marriott Manhattan/Financial District
GM Fairfield Inn LaGuardia Flushing 2015/2020
Timeline
Office Administrative Assistant
Grupo Imperial
01.2023 - 04.2023
Executive Housekeeping Manager
Fairfield Inn New York LaGuardia Airport/Flushing
05.2014 - 06.2018
Housekeeping Supervisor
Hotel Lina Santo Domingo
03.2010 - 01.2011
Universidad Del Caribe
Communications from Social Communications
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