Melany Fladger
North Las Vegas,NV
Summary
Dependable employee establishes rapport and trust with clients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
12
12
years of professional experience
Work History
Medical Office Specialist
Nevada Neuroscience Institute
01.2021 - Current
- Responsibilities include all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, handling medical records, filling, cashiering, and computer work
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Received, recorded and addressed over 100+ incoming and outgoing communication via telephone and email.
Billing Specialist
The Neck and Back
09.2020 - 12.2020
- Provided excellent customer service to over 75+ clients daily developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.
- Prepared and submitted monthly billing reports to management for financial overview.
Personal Care Aide
ADL Home Health Care
08.2017 - 03.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Rep Sales Service I
MGM Resorts
01.2017 - 07.2017
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
WIC Worker
Nevada Health Centers (WIC)
07.2011 - 02.2015
- Worked fast to complete tasks and meet daily deadlines.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Skills
- Extensive Customer Service Experience
- Experience in Microsoft Office and Excel Spreadsheet
- Problem-Solving
- Client Relations
- Attention to Detail
- Records Management
- Knowledge of front and back-office duties
Accomplishments
- President of the Zeta Amicae is a group of women organized as an Auxiliary under the guidelines of Zeta Phi Beta Sorority,
Professional Development
- Ed W. Clark High School - Las Vegas, NV - High School Diploma
- College of Southern Nevada - Las Vegas, NV - Nursing Assistant
- The Academy of Medical and Business Careers - Las Vegas, NV - Medical Assistant
- Medical Skills for Life, Las Vegas, NV - Medical Billing and Coding
Timeline
Medical Office Specialist
Nevada Neuroscience Institute
01.2021 - Current
Billing Specialist
The Neck and Back
09.2020 - 12.2020
Personal Care Aide
ADL Home Health Care
08.2017 - 03.2020
Rep Sales Service I
MGM Resorts
01.2017 - 07.2017
WIC Worker
Nevada Health Centers (WIC)
07.2011 - 02.2015
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