Summary
Overview
Work History
Education
Skills
Timeline
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Melany Fratalocchi

Chicago,IL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience

Work History

BDC Manager

Toyota Of Lincoln Park
04.2021 - 07.2023
  • Improved team productivity by developing comprehensive training programs, monitoring performance metrics, and providing ongoing feedback.
  • Helped team achieve goals to boost sales and build morale.
  • Posted appointments on internal board to notify sales department.
  • Confirmed scheduled appointments to reduce chances of potential buyer no shows.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Logged customer comments in dealer management system for follow-up.
  • Established a positive workplace culture by fostering open communication, setting clear expectations, and recognizing employee achievements.
  • Generated promotional letters, postcards and emails to encourage customers to visit dealership.

BDC Representative

Leader Auto Group
04.2021 - 12.2022

BDC Representative

Al Piemonte Buick GMC
07.2019 - 04.2021
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Identified and executed appropriate strategies for business success.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Attended weekly phone training to further succeed my vocabulary and correct word choice when speaking to customers.

BDC Representative

Chicago Car Center
10.2018 - 07.2019
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Met existing customers to review current services and expand sales opportunities.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Presented professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Performed marketing on my own by posting on social media.
  • Created informational videos to generate more business.

Education

High School Diploma -

Golder College Prep
1454 W Superior
06.2017

Skills

  • Market strategies
  • Sales coordination
  • Performance Evaluation
  • Sales Coaching
  • Pricing Strategies

Timeline

BDC Manager

Toyota Of Lincoln Park
04.2021 - 07.2023

BDC Representative

Leader Auto Group
04.2021 - 12.2022

BDC Representative

Al Piemonte Buick GMC
07.2019 - 04.2021

BDC Representative

Chicago Car Center
10.2018 - 07.2019

High School Diploma -

Golder College Prep

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Melany Fratalocchi