MELANY GARCIA-GARCES
Waukegan,IL
Summary
Dedicated customer service associate who wants to develop a productive work environment and enhance the customer's experience. Adept in bilingual communication with customers in providing quality care and service. Self motivated and highly reliable on computer skills, customer service and experience. Exemplary work ethic; loyal team member, contributing to a positive and productive work environment. Fluent in english and spanish, speaking, reading, and writing.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
AbbVie
02.2022 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
ThredUP Clothing Customer Service Associate
ThredUP
02.2016 - 03.2021
- Exhibits Thredups company values by delivering exceptional customer service and openly gives & receives feedback
- Thredup teams up to strive for excellence and provide the customer with satisfaction
- Visual Merchandiser - Inspect, select, and analyze quality of clothing for Thredup's standards
- Itemizer - Record a brief description of attire and register data into Thredup's V4 system.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Brightstar
09.2015 - 02.2016
- Intermediate computer skills; Microsoft of Excel, Outlook, and Word
- Creating work orders and processing phones and accessories step by step until restored
- Restoring data from wireless products
- Data entry; read serial numbers on wireless devices, input information into proprietary Brightstar software.
Education
Waukegan High School Brookside Campus
Waukegan, IL01.2015
Skills
- Drug Inventory Management
- Medication Dispensing
- Drug Inventory Control
- Supply Restocking
- Problem-Solving Skills
- Team Collaboration
- Conflict Resolution
- Critical Thinking
- Time Management
- Organizational Skills
- Active Listening
- Adaptability
- Decision Making
- Quality Control
- Data Entry
Skills Highlights
- Great customer service
- Well versed with communication skills
- Quick learner
- Detail oriented
- Bi-lingual
- Team player and motivator
- Ability to work independently and productively
- Efficient in a fast pace environment
- Excellent memory
- Ambitious
Timeline
Pharmacy Technician
AbbVie
02.2022 - Current
ThredUP Clothing Customer Service Associate
ThredUP
02.2016 - 03.2021
Brightstar
09.2015 - 02.2016
Waukegan High School Brookside Campus
Similar Profiles
Fergani Anne-ClaireFergani Anne-Claire
Quality assurance specialist at AbbvieQuality assurance specialist at Abbvie
Edgar GarciaEdgar Garcia
Set-Up Technician I at AbbVieSet-Up Technician I at AbbVie
Benjamin CarnineBenjamin Carnine
Senior Clinical Sales Specialist II | Training and Strategy Lead at AbbVieSenior Clinical Sales Specialist II | Training and Strategy Lead at AbbVie
Aiden FateAiden Fate
Summer Intern at AbbVieSummer Intern at AbbVie
Blair GartleyBlair Gartley
Registered Nurse at Vista East Medical CenterRegistered Nurse at Vista East Medical Center