Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MELANY GASCA-GONZALEZ

Greenfield,CA

Summary


Professional with strong expertise in personal lines insurance, ready to drive impactful results. Demonstrates high standard of service, effective problem-solving, and strong analytical abilities. Known for fostering team collaboration, adapting to changing needs, and consistently delivering reliable solutions. Skilled in policy management, client relations, and risk assessment, trusted for dependability and results-driven approach. I understand that I lack direct experience in this field, but I bring a strong work ethic, adaptability, and relevant skills. In my current role at Amezcua Insurance, I quickly learned new tasks and successfully help our clients in any possible way that I can. This experience has prepared me to tackle new challenges and excel in diverse environments. I am highly motivated to apply my skills and enthusiasm to contribute effectively to your team. My ability to learn quickly, combined with my dedication will allow me to add significant value with your team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Personal Lines Broker

Amezcua Insurance
04.2020 - Current
  • Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
  • Led training sessions for new hires, contributing to the development of skilled personal lines account managers within the company.
  • Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
  • Improved client retention by providing exceptional customer service and addressing policy inquiries in a timely manner.
  • Maintained up-to-date knowledge of industry trends and regulations, allowing for informed recommendations to clients regarding their insurance needs.
  • Educated clients on insurance policies and procedures.

Teachers Assistant

Mary Chapa Academy
02.2015 - 10.2015
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Supported lead teacher in lesson preparation, ensuring materials were ready for class activities.

Education

Master of Science - Crime Analysis

Arizona State University
Tempe, AZ
06-2025

Bachelor of Science - Forensic Behavioral Science

California State University Fresno
Fresno, California
05.2023

No Degree -

SambaSafety Training
King City, California
11.2020

High School Diploma -

Greenfield High School
Greenfield, California
06.2019

Skills

  • Insurance sales strategy
  • Team training and development
  • Customer follow-up
  • Supervision
  • Time management
  • Computer skills
  • Critical Thinking
  • Respectful
  • People skills
  • Organizational skills
  • Responsible
  • Customer Service

Certification

Certificate of Completion, SambaSafety Training, King City, California, 11/2020, For my current work I had to do this training and get a certificate of completion in order to do DMV activities. For example, renewing a customers' car registration, changing car owner in a title, putting a car in non-operation, etc.

Languages

Spanish
Native or Bilingual

Timeline

Personal Lines Broker

Amezcua Insurance
04.2020 - Current

Teachers Assistant

Mary Chapa Academy
02.2015 - 10.2015

Master of Science - Crime Analysis

Arizona State University

Bachelor of Science - Forensic Behavioral Science

California State University Fresno

No Degree -

SambaSafety Training

High School Diploma -

Greenfield High School
MELANY GASCA-GONZALEZ