Summary
Overview
Work History
Education
Skills
Timeline
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Melany Ink

Council Grove,KS

Summary

Customer Service professional knowledgeable in tackling issues and concerns with poise. Experienced with inbound and outbound customer service with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Uses independent decision-making skills and sound judgment to positively impact company success. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

5
5
years of professional experience

Work History

Customer Service Manager

Dynamic Discs
03.2021 - Current
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
  • Leveraged advanced interpersonal skills to defuse difficult situations calmly while preserving long-term client relationships.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Legal Administrative Assistant

Iverson Law Office
01.2019 - 02.2021
  • Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
  • Enhanced client satisfaction with efficient scheduling and coordination of appointments, meetings, and conferences.
  • Expedited case preparation by organizing and maintaining comprehensive electronic filing systems for easy retrieval.
  • Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
  • Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
  • Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
  • Collaborated on complex legal matters, conducting research to support attorneys in preparing cases for litigation or settlement negotiations.
  • Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
  • Managed billing procedures to maintain accurate records of client accounts and expedite payment processing.
  • Increased productivity by anticipating attorney needs and providing proactive support in various administrative tasks.

Education

Associate of Science - Business

Butler Community College
Council Grove, KS

Skills

  • Information Security
  • One Call Resolution
  • Account Management
  • Workflow Management
  • Deadline-Oriented
  • Work Prioritization
  • Microsoft Outlook, Word, and Excel
  • Customer Retention
  • Relationship Building
  • Sales Proficiency
  • Conflict Management
  • Exceptional Interpersonal Communication
  • Customer-Focused
  • Quality Assurance Controls
  • Research and Due Diligence
  • Adherence to High Customer Service Standards
  • Expertise in Sales
  • Negotiation Expert
  • Problem Solving

Timeline

Customer Service Manager

Dynamic Discs
03.2021 - Current

Legal Administrative Assistant

Iverson Law Office
01.2019 - 02.2021

Associate of Science - Business

Butler Community College

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Melany Ink