Melany Landa
Mundelein,IL
Summary
Customer-focused professional with over four years of experience serving diverse populations in hospitality and senior living settings. Recognized for strong communication skills, a positive attitude, and the ability to create meaningful customer experiences. Experienced in serving and assisting individuals from diverse backgrounds. Known for creating welcoming experiences, handling challenges professionally, and working collaboratively with team members. Fluent in English and Spanish and passionate about helping others. Thrives in fast paced environments, works effectively as part of a team, and is committed to providing safe, attentive, and professional service.
Overview
4
4
years of professional experience
Work History
Dining room supervisor
North Shore Place Senior Living
Northbrook, IL
05.2022 - Current
- Deliver exceptional customer service to residents and guests in a professional and welcoming environment
- Assist individuals with varying needs while maintaining patience, empathy, and attention to detail
- Work closely with team members to ensure smooth dining operations
- Ability to remain calm and professional in high pressure situations
- Build friendly relationships with the community
- Delivered exceptional customer service by efficiently taking orders and ensuring timely food delivery.
- Managed multiple tables simultaneously while maintaining high standards of cleanliness and organization.
- Resolve resident concerns promptly and professionally
- Maintain cleanliness, organization, and high service standards
- Supervised dining room operations to ensure high quality service and resident satisfaction
Crew Member
Coldstone Creamery
Vernon Hills, IL
09.2024 - 11.2025
- Provide friendly and efficient customer service in a fast paced environment
- Handle cash and credit transactions accurately
- Manage multiple tasks while maintaining a positive attitude during busy periods
- Communicate effectively with customers and coworkers to ensure excellent service
- Help train and assist new team members when needed
Barista
Starbucks Barista (Target Company)
Vernon Hills, IL
09.2023 - 02.2024
- Provided exceptional customer service in a fast paced environment
- Prepared beverages while maintaining quality and efficiency standards
- Handled cash and electronic transactions accurately
- Resolved customer concerns professionally and courteously
- Collaborated with team members to ensure smooth daily operations
- Remained calm and collected during busy periods
Education
High School Diploma -
Mundelein High School
Mundelein, IL05.2024
Associate of Arts -
College of Lake County
Grayslake, IL05.2028
Skills
- Ability to remain calm and professional under high pressure situations
- Strong interpersonal skills and ability to build positive relationships quickly
- Customer Service Excellence
- Conflict Resolution
- Team collaboration
- Multitasking
- Communication Skills
- Problem Solving
- Adaptability
- Food safety
- Team management
- Sanitation standards
- Teamwork
- Time management
- Problem-solving abilities
- Relationship building
- Flexible
- Cash Handling
- Attention to detail
- Bilingual: English and Spanish
- Cultural Awareness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Coldstone Creamery
09.2024 - 11.2025
Barista
Starbucks Barista (Target Company)
09.2023 - 02.2024
Dining room supervisor
North Shore Place Senior Living
05.2022 - Current
High School Diploma -
Mundelein High School
Associate of Arts -
College of Lake County