Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melany Lopez

Las Vegas,NV

Summary

With a rich background spanning 3 years, I bring a wealth of expertise in interpreting and upholding quality assurance standards, alongside adeptly resolving customer complaints and non-conformance issues. My dedication to refining business processes is unwavering, underpinned by a keen analytical mind and a robust grasp of QA methodologies. I am driven by a genuine passion for improvement and possess the agility to tackle any challenge head-on.

My enthusiasm for technology is matched only by my commitment to continual learning and growth. I am not only tech-savvy but also possess the acumen to leverage technological advancements for substantial business advancement. Moreover, my strong work ethic, adaptability, and outstanding interpersonal skills ensure seamless collaboration within diverse teams.

Furthermore, my track record demonstrates a propensity for autonomy and rapid skill acquisition, making me an ideal candidate for roles demanding initiative and innovation. I am genuinely excited about the prospect of contributing to your team and am eager to embark on new challenges.

Overview

8
8
years of professional experience

Work History

Porto's Bakery and Cafe/ Cake Specialist

Portos Bakery
Northridge , CA
2023.03 - 2024.12

Porto's Bakery and Cafe/ Cake Specialist

Porto's Bakery And Cafe
Northridge , CA
2023.03 - 2023.12
  • Coordinated with other departments to ensure efficient workflow processes.
  • Exercised versatility in fast-paced, agile work environments.
  • Managed and resolved incidents according to service agreements.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Maintained positive working relationship with fellow staff and management.

Web Support Specialist

Golden Customer Care
Chatsworth , CA
2020.12 - 2023.06
  • Resolved customer inquiries related to web applications, including troubleshooting issues with hardware, software, and internet connectivity.
  • Performed regular maintenance tasks on web servers to ensure optimal performance of websites.
  • Conducted usability tests on websites prior to launch to ensure a positive user experience.
  • Created and maintained documentation on web application processes and procedures.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.

McDonald's/Assistant Manager

McDonald's
Van Nuys , CA
2017.06 - 2020.12
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Education

High School Diploma -

Robert Fulton College Preparatory School
Van Nuys, CA
2014-01

Some College (No Degree) - Psychology

Los Angeles Valley Community College
Los Angeles, CA

Skills

  • Root Cause Analysis
  • Problem-Solving
  • Effective Communication
  • Self Motivation
  • Analytical Skills
  • Time Management
  • Experience in Leadership
  • Written Communication
  • Reliability
  • Professionalism
  • Interpersonal Skills
  • Attention to Detail
  • Time Management Abilities
  • Multitasking
  • Team Collaboration

Languages

Spanish
Professional

Timeline

Porto's Bakery and Cafe/ Cake Specialist

Portos Bakery
2023.03 - 2024.12

Porto's Bakery and Cafe/ Cake Specialist

Porto's Bakery And Cafe
2023.03 - 2023.12

Web Support Specialist

Golden Customer Care
2020.12 - 2023.06

McDonald's/Assistant Manager

McDonald's
2017.06 - 2020.12

High School Diploma -

Robert Fulton College Preparatory School

Some College (No Degree) - Psychology

Los Angeles Valley Community College
Melany Lopez