Hi, I’m
Melany Lopez
Fort Worth
Summary
Driven professional with a track record of enhancing customer satisfaction through welcoming customer service and attention to detail. Skilled in planning and organization, adept at multitasking in high-pressure environments. Demonstrated ability to improve service delivery, achieving high accuracy levels in fast-paced settings. Expert in relationship building, with a flexible schedule and an upbeat attitude.
Overview
4
years of professional experience
Work History
Walmart
Personal Shopper
10.2022 - Current
Job overview
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Kept a friendly and welcoming attitude throughout the day while assisting and helping shopping customers.
Little Red Wasp
Restaurant Hostess
07.2022 - 09.2022
Job overview
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cleaned after guests and set the table for the next arriving guests.
Mi Tierra Carniceria
Cashier
07.2020 - 09.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
South Hills High SchoolFort Worth, TX
High School Diploma
06.2022
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Flexible Schedule
- Relationship Building
- Upbeat and Outgoing Attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Shopper
Walmart
10.2022 - Current
Restaurant Hostess
Little Red Wasp
07.2022 - 09.2022
Cashier
Mi Tierra Carniceria
07.2020 - 09.2020
South Hills High School
High School Diploma