Melany Lopez
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in a product design manager role.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Miniso
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Shift Leader
Miniso
03.2021 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Virtual Reality Intern
Bayha Group
06.2020 - 07.2020
- Created a virtual walkthrough with a VR headset in which the participant could select their next steps in order to bring awareness to women's safety.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared project presentations and reports to assist senior staff.
Education
Associate of Arts - Business Management
Cerritos College
Norwalk, CA05-2027
Bachelor of Arts - General Studio Art
California State University, Fullerton
Fullerton, CA05-2026
Associate of Arts - Studio Art
Cerritos College
Norwalk, CA05-2025
Skills
- Customer service
- Money handling
- Problem-solving
- Time management
- Staff training, supervision, and development
- Task delegation
- Retail operations
- Employee scheduling
- Recruiting, interviewing, orientation, and training
- Strategic planning
- Policy enforcement and performance reviews
- Sales reporting
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Miniso
10.2024 - Current
Shift Leader
Miniso
03.2021 - 10.2024
Virtual Reality Intern
Bayha Group
06.2020 - 07.2020
Associate of Arts - Business Management
Cerritos College
Bachelor of Arts - General Studio Art
California State University, Fullerton
Associate of Arts - Studio Art
Cerritos College
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