Melany Mabon
Gadsden,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Stericycle
03.2022 - 11.2022
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Advocate
Publix
02.2020 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Completed opening and closing functions to meet operational needs.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Seasonal Guest Service Advocate
Target
10.2019 - 01.2020
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Make the guest aware of current and upcoming brand launches, store activities, and event
- Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures
- Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Maintained positive relationships with the community to build and nurture dynamic partnerships.
- Delivered friendly service and offered expert support in every interaction.
Customer Care/Sales Representative
HDIS
09.2017 - 08.2019
- Presented professional image consistent with company's brand values.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Informed customers of promotions to increase sales productivity and volume.
Field Care Coordinator
Aging Well Home Healthcare
12.2014 - 12.2018
- Demonstrated proper client care training with new hires according to assigned client and provided monthly mandatory training to all current certified nurse assistants (CNA) to keep up to code of the private home care business
- Experienced and able to perform basic office functions such as information filing, faxing, coping and emailing
- Experienced with the use of desktop and laptop computers, software efficient with Windows 10, Internet
- Explorer, Firefox, Microsoft Word
- Resolved any client/caregivers complaints in a formal matter according to company policy
- Regularly worked out in the field by scheduling home visits with clients to ensure proper care/service are being given properly at the highest company standards.
Education
High school diploma - General Studies
William Smith High School
Aurora, CO05.2005
Skills
- Customer Relations
- Customer Service
- Call Center Experienced
- Microsoft Word
- Microsoft Outlook
- Typing Proficient
- Active Listening
- Speaking
Timeline
Customer Service Representative
Stericycle
03.2022 - 11.2022
Customer Service Advocate
Publix
02.2020 - 05.2020
Seasonal Guest Service Advocate
Target
10.2019 - 01.2020
Customer Care/Sales Representative
HDIS
09.2017 - 08.2019
Field Care Coordinator
Aging Well Home Healthcare
12.2014 - 12.2018
High school diploma - General Studies
William Smith High School
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