Melany Marchun
Winchester,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Site Supervisor
Sheppard Pratt: Waystation Inc.
09.2022 - 05.2023
- Mentored junior staff members in best practices for direct support, contributing to a skilled workforce within the company and improving member's quality of care
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Collaborated with interdisciplinary teams to assess client needs and develop effective support strategies.
- Evaluated the performance of direct support professionals, providing regular feedback and coaching for improvement.
- Mentored new hires on company policies, procedures, and best practices in direct support services.
- Attended member's rehabilitation plans and implemented recommended activities and goals for an improved quality of care
- Coordinated outings and community integration activities for clients, promoting social inclusion and personal growth.
- Established a strong rapport with both clients and their families by maintaining open lines of communication and actively addressing concerns.
Rehabilitation Specialist
Sheppard Pratt: Waystation Inc.
02.2020 - 09.2022
- Improved member outcomes by developing customized rehabilitation plans tailored to individual needs.
- Collaborated with interdisciplinary teams to ensure comprehensive treatment plans for optimal patient recovery.
- Provided emotional support and encouragement, fostering a positive environment for patients during their rehabilitation journey.
- Empowered patients by teaching self-management techniques, and promoting independence in daily activities.
Sales Representative
Sprint
07.2019 - 02.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Managed customer accounts to secure customer satisfaction and repeat business.
Certified Nursing Assistant
Canterbury Center
01.2019 - 07.2019
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Direct Support Professional
Community Options
01.2018 - 01.2019
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Hostess/Server
Pizza Montesse
04.2016 - 01.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Cashier
China Star
01.2014 - 01.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Arts - Business Administration
Frederick Community College
Frederick12.2024
High School Diploma -
Hedgesville High School
Hedgesville, WV05.2017
Skills
- Site Safety
- Staff Management
- Team Supervision
- Quality Assurance
- Site Coordination
- Conflict Resolution
- Scheduling Expertise
- Problem-Solving
- Team Leadership
- Time Management
- Client Relations
Certification
- CPR certified
Timeline
Site Supervisor
Sheppard Pratt: Waystation Inc.
09.2022 - 05.2023
Rehabilitation Specialist
Sheppard Pratt: Waystation Inc.
02.2020 - 09.2022
Sales Representative
Sprint
07.2019 - 02.2020
Certified Nursing Assistant
Canterbury Center
01.2019 - 07.2019
Direct Support Professional
Community Options
01.2018 - 01.2019
Hostess/Server
Pizza Montesse
04.2016 - 01.2018
Cashier
China Star
01.2014 - 01.2017
Associate of Arts - Business Administration
Frederick Community College
High School Diploma -
Hedgesville High School